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Tanya Flores | Elance
 
176985602337900
Last Sign-in: Aug 4, 2015

Tanya Flores

Sales Champ/Collection Expert/Support/Manager
   United States
  |   San Juan City, Metro Manila

Overview

Minimum Hourly Rate $15

Dedicated Professional with over 13 years of customer service experience, inside sales, collection, and over 8 years experience in contact center operations.I have the talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to acquire and leverage customer loyalty while providing exceptional customer service, leading to increased repeat and referral business.Expertise in resolving escalated customer service issues

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Skills (10)

Tested

Employment

Triangl via Odesk
Chat and Email Support
2013 - Present
Handles chat and email support 24/7 Using Live Chat and Zendesk tools
Let's Shop Galore
Owner
2011 - Present
An online account on Facebook which sells goods, pre owned and brand new designer items like Louis Vuitton, Gucci, Prada, Burberry etc. Handles payment transactions thru PayPal. More than 1000...
Enfra USA
Lead Account Executive
2013 - 2013
Handled promotional items for sale to B2B and Households Made an average of 50-60 calls per day Email support Average sales of $13,000-$25,000 weekly
KeyPoint Credit Union(Santa Clara, CA) via CA Prof
Collection Service Specialist
2008 - 2010
Made an average 60-80 calls per day. Works promise to pay first from calendar then goes into assigned work queue. Verifies all demographic information of the member or person in possession of the...
Hewlett Packard (Cupertino, CA) via Spherion
Service Desk Administrator
2008 - 2008
alidating customer entitlement, log cases for the purpose of routing or dispatching end user to the proper resources. Provided expertise to the HP Global Support Initiative Responsible for our...
JC PENNEY USA
SALES ASSOCIATE
2007 - 2008
Reported to the Sales Manager or Department Manager in partnership with the entire store team to provide quick and friendly customer service. Provided customer service by participating in creating...
NALINAC BEACH RESORT
RESIDENT MANAGER
2005 - 2007
Managed day-to-day operations. Learned all aspects of the business to ensure the needs of both employees and customers were met and to ensure a pleasurable resort experience. Ensured a seamless...
VISION X INCORPORATED
CALL CENTER REPRESENTATIVE
2004 - 2004
Made an average of 150 sales outbound calls to the United States. Improved negotiating and rebuttal skills with the customers. Exceeded daily quota of 8 sales per day Awarded as one of the Most...
PACIFIC CONTACTS SYSTEMS INCORPORATED
TEAM LEADER
2002 - 2004
Handled time-sharing, appointment setting and B2B sales. . Supervised 20 agents. In charge of multi tasking such as shift incident reports, closing and verifying sales of agents Responsible for...

Education

INTERNATIONAL ACADEMY OF MANAGEMENT AND ECONOMICS
Bachelor of Science Majored in Management
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LORMA COLLEGE
Associate Degree in Health Science
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Overview  |  Job History  |  Resume/C.V.

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Identity
Username
TanyaFlores
Type
Individual
Member Since
January 2014
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Tanya Flores | Elance

Tanya Flores