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Kevin Johnson | Elance
 
176985602337900
Last Sign-in: Feb 9, 2014

Kevin Johnson

Office and Windows Expert & GSM 3.0 Certified
   Jamaica
  |  11:34 am Local Time

Overview

20 years in the IT Field
Networking Maintenance and Installation
PC Repairs and Installation
Cabling

11 years in the Telecoms Field
Call Centre Agent
Call Centre Technical Agent
Revenue Assurance
Value Added Services Engineer (GSM 2.0 and 3.0)

Some experience in accounting

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Skills (9)

Tested
Call Center Skills Test
My Score
avg
Help Desk Certification
My Score
avg
Access Expert
PC Repairs Expert
Telecoms Expert
GSM 3.0 Certified
Microsoft Excel 2003 Test
My Score
avg
Administrative Assistant
My Score
avg
Passed

Employment

Edutech Investment Ltd
Software Support Engineer
2010 - 2013
- Resolve client queries for Sage Pastel Partner and Evolution packages across the Caribbean. - Design and implement Software installation into existing clientele networked infrastructure. -...
ACS E-Services
Technical Support / Queue Watcher
2008 - 2010
- Monitor the Agents Queue to keep unavailable states at a minimal to ensure Target hours are met to attain the forecasted monthly targets. - Liaise with IT and RxAmerica support on their...
Peeceefriends.com
Technical Operations Manager
2007 - 2008
- Design and implemented network infrastructure to support training, gaming, desktop use and internet usage for all locations. - Design and implemented customer database that manages payments,...
Mossel Ja. Ltd. (Digcel)
Value Added Network Services (V.A.N.S.) Eng
2004 - 2007
- Successfully provide technical support to 23 islands across the Caribbean. - Successfully provide recharge support to 23 islands across the Caribbean which includes loading, activation and...
Mossel Ja. Ltd. (Digicel)
Revenue Assurance Analyst
2003 - 2004
- Successfully realized revenue losses due to Fraud, Revenue Leakage or Risk at 2%. - Successfully realized savings of 1% of Annual Revenue is realized. - Ensure network integrity by testing it...
Mossel Ja. Ltd. (Digicel)
Technical Support Agent
2001 - 2003
- Managed over 800 agents; collating and escalating all reported issues while providing all Customer Care Managers with an update and agents with the necessary directives and scripts. -...
Mossel Ja. Ltd. (Digicel)
Customer Care Agent
2001 - 2001
- Received numerous awards for Job Knowledge. - Escalate problems in accordance with the query resolution procedure dictated by the Customer Care Centre.
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
Tazflerts
Type
Individual
Member Since
January 2012
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Kevin Johnson | Elance

Kevin Johnson