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Tina E. | Elance
 
176985602337900
Last Sign-in: Sep 8, 2015

Tina E.

Travel and Customer Service Professional
   United States
  |   Bradford, RI

Overview

Minimum Hourly Rate $13

I am an individual with unique talents. I have a BA in English and a BA in Sociology/Criminal Justice. In addition I have years of experience as a Travel and Hospitality Professional with American Express Travel and 3 - 4 Star Resorts. I am a former Manager in a hotel, and therefore detail oriented and organized with a vey high standard of Customer Service. I am computer savy with experience on many travel and hospitality computers systems as well as word, excel, outlook and photoshop. I have a creative eye with an anal quality. I am a...

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Skills (10)

Tested
Customer Service (Call center env.)
My Score
avg
Customer Service
My Score
avg
Event Planning
My Score
avg
Passed

Service Description

Company background

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Employment

Skywest Airlines/United Express
Customer Service Associate
2013 - 2014
Assisted Global, Premier, and First Class Passenger with customer service problems, check in, changes to itinerary, and re-booking of reservations. Acted as Gate Coordinator: Coordinated the...
The Crosby National Golf Club
Administrative Assistant
2010 - 2011
Administrative Assistant to the General Manager Assistant to the Account Manager Answered Phones Assisted Members with Customer Service and Billing Questions Daily Accounting and entered and filed...
Metropolitan Plant and Flower Exchange
Customer Service Associate/Sales Associate
2008 - 2009
Customer Service and Sales in Floral Department Assisted Customers with Sales Phone Sales Created Floral Arrangements and Bouquets Assisted with departmental projects
Mountain Road Resort
Front Office Manager
2006 - 2008
Managed Front Office and Front Office Staff Assisted General Manager Assisted Guests Trained Front Office Staff Created Schedules and Employee Handbook Programmed Rates and Resort Information into...
The Grand Geneva Resort and Spa
Sales Coordinator
2005 - 2006
Assisted Director of Marketing with projects Customer Service to Guests Vacation ownership reservations and Customer Service Call Center - Answered Phones Data Entry
Vermont Student Assistance Corporation
Loan Customer Service
2004 - 2005
Call Center Assisted Students and parents with Student Loan Questions Assisted with applications and options Made due diligence calls Assisted with skip tracing
American Express Travel Services
Executive/VIP International Travel Counselor
2000 - 2003
Assisted Executive and VIP's from Citigroup and Smith Barney with International Travel Reservations. Call Center - Average of 70 calls per day Detailed and complicated travel itineraries Assisted...
American Express Travel
Travel Counselor
1989 - 1999
Travel Counselor on the University of Vermont Campus Assisted with Domestic and International Travel for Staff and Students Negotiated Group Rates with Airline and Hotels for Sports Group Acted as...

Education

Trinity College of Vermont
English - BA
1995 - 2000
Trinity College of Vermont
Sociology/Criminal Justice - BA
1995 - 2000
Overview  |  Job History  |  Resume/C.V.

Keywords

Writer
Custom Service
Sales
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Elance Level
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  • 12 months
  • Lifetime
Jobs
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0
Total
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Reviews
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Clients
Total
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Identity
Username
tbemerson
Type
Individual
Member Since
February 2010
Elance URL
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Tina E. | Elance

Tina E.