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Tanya Z. | Elance
 
176985602337900
Last Sign-in: Jul 19, 2015

Tanya Z.

Technical Writer, Editor, Document Specialist
   United States
  |   Rosemount, MN
  |  5:59 pm Local Time

Overview

Minimum Hourly Rate $38

Experienced Technical Writer and Editor with 20 years experience documenting software, internal policies, procedures, and systems; creating training manuals, quick reference pieces, online help, newsletters and more.

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Dec 10, 2012|Technical Writing|Private|Completed
|
5.0

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Portfolio

Created a user manual for a company's internal cost system.
Researched and created a CRM Quick Reference for banking sales associates to use in...
Wrote a newsletter article on IT best practices for banks.
Researched and created a user manual for CRM to be used by sales, operations, and...

Skills (10)

Tested
Experienced Technical Writer and Editor
strong background in various forms of software
user manuals
web-based content
online help
and quick refs
• FrameMaker
• QuarkXPress
• RoboHelp
• HTML

Service Description

I offer your company years of experience in Technical Writing and editing and also bring to the position layout, editorial, communication, and project management skills.

I excel in producing layman-written, thoroughly edited user manuals, Web-based content, online help, quick reference pieces, process documentation, and SOPs ahead of schedule and below budget. My major strengths include the ability to effectively liaise with internal departments, subject matter experts, and target audiences and successfully integrate customer concerns and requirements into effectively-written material.



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Employment

United Bankers' Bank
Contract Technical Writer
2014 - Present
I document software user guides and quick references; internal policies, procedures, processes; and SOPs as part of the IT department.
BI Worldwide
Contract Technical Writer
2014 - 2014
I documented technical internal system processes for the Technical Solutions Automotive Group during a three month contract assignment.
Packet Power
Freelance Technical Writer
2012 - 2013
I wrote and implemented context-sensitive online help for the company's wireless energy usage applications.
Thomson Reuters
Sr. Technical Writer/Editor
1998 - 2011
Coordinated, researched, wrote, and designed user manuals, quick reference pieces, and other various forms of documentation from start to finish. •Edited other technical writers’ documentation for...

Education

Kaplan Professional Schools
Real Estate License
-
Mankato State University
BS, Psychology, Emphasis in Industrial Organizatio
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Mankato State University
BS, English, Emphasis in Technical Writing
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Technical Writer
Editor
Software Documentation
Online Help
Process Documentation
User Manual
My Snapshot
Writing & Translation
1
Elance Level
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  • 12 months
  • Lifetime
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Private
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Identity
Username
tbzehnder
Type
Individual
Member Since
April 2012
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Tanya Z. | Elance

Tanya Z.