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Theresa Calderini | Elance
 
176985602337900
Last Sign-in: Oct 8, 2012

Theresa Calderini

Seasoned Office Professional
   United States
  |   Valrico, FL

Overview

Minimum Hourly Rate $11

Seasoned Customer Service Manager with 13+ years of experience. My background is in Call Center Management, Customer Service and Leadership. Experienced with Microsoft Office programs. Seasoned in telephone and email etiquette.

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Skills (4)

Tested
Customer Service
Customer Service Test
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Online Writing
Online Article Writing and Blogging Test (U.S. Version)
My Score
avg

Employment

Fortis Institute
Career Services Director
2011 - 2012
As part of the school’s management team, responsibilities included management of the Career Services Department using sound business principals which required being in full compliance with all...
Bay Life Church
Administrator
2010 - 2011
Seasoned Customer Service Manager with 13+ years of experience: Call Center Improvement • Customer Experience Management • Leadership Development • Benchmarking Alternatives • Cultural Management...
Lions Eye Institute
Call Center Manager
2008 - 2009
Management role with oversight of a 24/7 call center responsible for facilitating the gift of sight through transplantable corneas for men, woman and children worldwide. Responsible for recruiting,...
WCI Communities, Inc.
Centralized Customer Care Manager
2004 - 2008
Provided superior customer service and ensured quality standards through the daily management of centralized customer care team. Managed all centralized customer service warranty operations for 50+...
MCI WorldCom, Inc.
Customer Service Manager
1997 - 2004
Delivered a recognized high level of leadership through the management of customer service staff. Responsible for day-to-day operations for 30+ direct reports and 100+ indirect reports that were...

Education

Trinity College
Counseling
2010 - Present
University of Phoenix
Associate Business Management
2007 - 2009

Keywords

Customer Service
Microsoft Office
Telephone
Email
Computer
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
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Identity
Username
Tcalderini
Type
Individual
Member Since
November 2011
Elance URL
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0
Theresa Calderini | Elance

Theresa Calderini