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Santosh Kumar | Elance
 
176985602337900
Last Sign-in: Nov 20, 2013

Santosh Kumar

Tech Support Voice & Helpdesk Analyst
   India
  |   hyderabad, andhra pradesh
  |  8:03 am Local Time

Overview

Minimum Hourly Rate $5

I have about 4 yrs of Experience in Tech Support Voice (ISP & Helpdesk)

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Skills (4)

Tested
Helpdesk
Help Desk Certification
My Score
avg
DSL Broadband and WiMax
Call Center Skills
Computer Skills
Computer Skills Test
My Score
avg
Passed

Service Description

Objective:
Seeking a position to employ my skills and abilities in an Organization that offers professional growth while being resourceful innovative and flexible.
Personal Skills:
Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn, team facilitator.

Educational Qualifications:
Ø Intermediate from Rishi Jr. Co-operative College, Hyderabad.
Ø Higher Secondary from St. Andrew’s High School, Hyderabad.

Technical Qualifications:
Ø MCSE 2003 from Zoom Technologies.

Experience:
1. Worked as a TIER 3 Support for Pandora R & D Labs from 2012 March to 2012 July.

Ø Troubleshooting issues related to Web Application and VOIP.

Ø Configuring CISCO and POLYCOM Phones for the users.

Ø Guiding user how to use the Cloud Based Web Application.

Ø Providing Training to users about the Product and helping them configuring for their Employee’s.


Ø Documenting calls and issue’s in case management.




2. Worked as a Helpdesk Analyst Level-I for C3I SSPL from 2010 June to 2012 March.

Ø Resolving issues related to Hardware, Internet and Intranet.

Ø Resolving issue’s related to Email Client ( MS Outlook).

Ø Documenting calls and issue’s in case management.

Ø Troubleshooting issue’s related to Siebel Application.

Ø Troubleshooting issue’s related to IPAD 2 and Motorola Xoom.

Ø Manually Installing Softwares or Applications using Remote Session Application.





3. Worked as a...

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Employment

Pandora R & D Labs
Tier 3 Tech
2012 - 2012
Tier 3 Support for VOIP
C3I
Helpdesk Analyst
2010 - 2012
HelpDesk Analyst
Sitel India
Level 2 Tech
2007 - 2009
ISP Tech Support

Education

Rishi Junior College
Pursuing Graduation
-

Keywords

Tech Support Voice
ISP and Helpdesk Analyst
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Identity
Username
tech1santosh
Type
Individual
Member Since
November 2012
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Santosh Kumar | Elance

Santosh Kumar