Vision Point Systems is a software engineering consulting company focusing on mission critical voice systems such as IVR, Call Center applications, and enterprise telephony network. We have deep experience with working in regulated environments where documentation and controlled processes are a key part of the solution.
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We provide comprehensive services to aid our clients in building new as well as improve existing voice systems.
For new systems, we can engage our clients on a project basis where our experienced team members gather requirements, design and architect the solution, engineer the software, conduct testing/validation, and provide deployment/support services. More information can be found at our website: www.visionpointsystems.com.
For existing systems, we offer our VoiceVision service. VoiceVision is a consultative evaluation service which results in a clearly defined assessment of an enterprise IVR, contact center and telephony system. This enables our clients to drive adaptive results within their organizations within days of the assessment initiation. Please go to www.voicevisionivr.com for more information.
Our team is deeply experienced with a wide variety of certifications in software engineering, software architecture, and quality assurance. Sample projects from our corporate history include the following:
1) IVR and Call Center application built on the Genesys platform integrated with Pegasystems BPM software for a major biopharmaceutical client. This system processes over half of this client's prescriptions while managing patient therapy compliance.
2) Conducted an evaluation of a Contract Research Organization's clinical trial voice system to determine how well their IVR was serving clinical trail investigators' reporting needs.
3) Quality of service...
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