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Kentrel Biggins | Elance
 
176985602337900
Last Sign-in: Apr 26, 2015

Kentrel Biggins

Technical Support Analyst
   United States
  |   Marshall, TX

Overview

Minimum Hourly Rate $18

I am experience in this area, self-motivated, and consistent. I also have a telecommuting background.

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Skills (10)

Tested

Service Description

Objective: I am seeking a telecommuting position preferably; as help desk analyst, desktop support, technical support rep, customer service, etc.

Skills

Customer support/Technical support/sales
Computer Hardware Repair
Electrostatic Discharge (ESD) Safety
Windows, Mac, and Linux experience
PC Operating System Imaging Software
Microsoft Office
Onyx ticketing system
Remedy ticketing system
Zendesk ticketing system
Apple iLog
Apple iDesk
iCloud Support Tool
Type between 35 - 47 WPM
Soft Skills
Citrix
Active Directory
RDP
VNC
Apple Remote Desktop (ARD)
Bomgar
Gotoassist
Logmein Rescue
SimpleHelp Remote Desktop Tool
TCP/IP
DHCP
VPN
iOS Device support
Printer support
Remote printer support
Active Directory
Working with multiple databases
Sales Force Applications
Triage issues
Office 365
Oracle/CRM/Siebel
Virtualization applications such as VMware Player, VMware Workstation, VMware, Fusion, Parallels Desktop, and Virtual Box, etc.
Several other technical skills

Education
Southern University at Shreveport, Shreveport, LA
Associates Degree
Major: Computer Science
Incomplete

Ashworth College School of Information Technology, Norcross, GA
Technical Diploma
Completed 01/08/2008

Mansfield Adult Education, Mansfield, LA
Major: GED

Work Experience
Independent Contractor for Smartech, LP
Address: 5321 Industrial Oaks Blvd
Suite 111
Austin, TX 78735
Position: Dell...

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Employment

Smartech
Dell Computer Field Technician (Certified)
2015 - 2015
Rosewood Partners, LLC,
Help Desk Analyst
2014 - 2015
I remotely assist Sales Associates, Field Agents, and Corporate Offices of the Lennar Corporation with technical issues with their company issued user accounts, hardware, and software.
Tyler Technologies
Help Desk Analyst
2013 - 2014
Technical Help Desk Analyst for PCs, Macs, company website, and company software.
Kelly Services
Apple Advisor - Subject Matter Expert (SME)
2011 - 2013
Technical Support Home Based Agent for multiple Apple mobile devices such as all iPhone, iPod, iPad, and Macs as they relate to these mobile devices, internet relay chat to manage and assist...
Telenetwork Inc.
Technical Support Engineer
2011 - 2011
DSL Technical Support for CenturyLink. Resetting passwords for email addresses Troubleshooting DSL modems and routers

Education

Southern University at Shreveport
Associates of Computer Science
2009 - 2010
Ashworth College School of Information Technology
Computer Programming
2006 - 2008
Ashworth College School of Information Technology
Computer Programming
2006 - 2008
Mansfield Adult Education
GED
2003 - 2003
Overview  |  Job History  |  Resume/C.V.

Keywords

Technical Support
Help Desk Analyst
Desktop Support
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Identity
Username
techstremetech
Type
Individual
Member Since
April 2015
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Kentrel Biggins | Elance

Kentrel Biggins