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Shannon Medlin | Elance
 
176985602337900
Last Sign-in: Mar 15, 2016

Shannon Medlin

tekGoddess, Software & Analytics Engineer
   United States
  |   Tempe, AZ
  |  10:46 am Local Time

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Overview

Minimum Hourly Rate $55
  |  
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Continuous Process and Systems Improvement Specialist seeking creative projects within the non-profit, Open Source, small business and LC3 communities. Fifteen years experience with IT Service and Software Development, primarily within the private Education Industry. Intimately familiar with both Proprietary and Open Source Application & Reporting environments bolstered by a strong background in Network, Server & Security administration.

Proven knowledge leader and detailed Systems Design Analyst. Unique project proposal and management...

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Portfolio

Pitch video created with PowToons. Let tekAura be your digital saviour today!
http://bit.ly/10dkrNF
MRP Migration Project for plastics manufacturer in Oroville, CA
http://bit.ly/1f5exRd
tekAura Answers basic questions about the Agile Project Management Style
http://bit.ly/19fMuOx
For the Week 3 Assignment in Theories of Innovation Course in the Master of Science in...
http://bit.ly/19fOJl1
Feedback about how the knowledge gained applies to my entrepreneurship. Week: 4...
http://bit.ly/1bvHLru
Feedback about how the knowledge gained applies to my entrepreneurship. Week: 1...
http://bit.ly/19Afltr
Feedback about how the knowledge gained applies to my entrepreneurship. Week: 3...
http://bit.ly/1d7e3IM
Definitions and Roles of Creativity & Innovation in Society in Business. Week: 1...
http://bit.ly/1d7e4fG
It is important to think about the Competitive Landscape when you are starting up your...
http://bit.ly/1jKwLv4
The different types of innovation can be represented in a cycle
http://bit.ly/1aT05Yq
Feedback about how the knowledge gained applies to my entrepreneurship. Week: 1...
http://bit.ly/JcmRok
Feedback about how the knowledge gained applies to my entrepreneurship. Week: 2...
http://bit.ly/18A9Jz0

Skills (10)

Tested
CSS
My Score
avg

Service Description

tekAura provides custom software programming, specialized in CRM, ERP technology and automation solutions. Focused on bringing customized, resilient, flexible and affordable enterprise solutions to the entrepreneur, small business, non-profit and LC3 organizations utilizing Open Source and Cloud based technologies.

We also provide media and design production and training services and have experience working with various audio/video editing suites to include, but not limited to: Inkscape, Adobe CS6, GIMP, kdenlive, OpenShot, Pitivi, Kino, Audacity

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Employment

tekAura
Owner
2007 - Present
Full Time Business Owner as an established professional in the IT industry. Seeking new business opportunities related to computer & home entertainment installation, maintenance and repair...
Society for Creative Anachronism, Inc.
Various Management positions
2004 - Present
Managed various teams & projects, to include, but not limited to: - Office of the Chronicler in the Shire of Granholme. - Officer for the Household, Crimson Scythe. - Warrant for Chirurgeon in...
University of Phoenix
Technician I
2011 - 2013
Department: Technical Assistance Center Organization: Apollo Enterprise Contact Center Shared Services Process improvement leader in high call volume inbound call center, fielding requests from...
Apex Systems
Service Desk Operations Analyst
2011 - 2011
Level 1 Customer Support. Accept incoming calls from staff regarding company controlled assets and internal systems and services. Support Continual Process Improvement by providing Just In Time...
Apex Systems
Technical Support Analyst
2010 - 2011
Level 1 Customer Support. Accept incoming calls from students, staff and faculty regarding online learning systems and student applications. Provide and promote exceptional customer service through...
Losing God
IT Consultant
2009 - 2011
- Administer computer systems and websites. - Advise band members and affiliates with technical expertise to achieve desired results and goals
Murdock's Trinity Records & Promotions
Film/Video Editor and Multimedia Specialist Intern
2010 - 2010
Project Manager responsible for Film Production and Editing
Universal Technical Institute
Programmer
2007 - 2009
Level 3 Customer Support. Create and alter custom applications. Work closely with business & other team members using Agile and Scrum methodologies. Perform root cause analysis to include user...
Universal Technical Institute
Development Support Specialist
2006 - 2007
Level 2 Customer Support. Triage incoming Developer specific issues. Perform troubleshooting of user and backend processes and overview of Progress and Crystal code. Execute data changes, Interface...
Universal Technical Institute
Campus IT Coordinator
2006 - 2006
Accept incoming requests for onsite assistance with company equipment and system issues. Provided premium customer service. Performed desktop software issue identification, replacement and...
Universal Technical Institute
Help Desk Coordinator
2005 - 2006
Accept incoming calls for company equipment and system issues. Identify and troubleshoot and process trouble tickets. Identify issues with and configure Citrix connections. Educate end users about...
2Wire
Technical Support Representative Level 2
2004 - 2005
Accept incoming calls for DSL, Fiber-to-the-Premises and DSL Gateway equipment, Identified DSL equipment, line and online services and software issues. Processed DSL equipment replacement and...

Education

Western International University
MBA
-
Full Sail University
Innovation & Entrepreneurship Master's Degree
2013 - Present
Collins College
BS in PC Net Tech
2003 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Python
C#
XML
CSS
PHP
Linux
LAMP
Drupal
Scrum
SQL
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Identity
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tekAura
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Member Since
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Shannon Medlin | Elance

Shannon Medlin