Successful independent tech writer with experience in user guides, online help systems, info architecture, policy and procedures guides and marketing creative. I am a writer & editor whose skills converge in technology, instructional design and marketing communications. I use analytical skills, creative problem-solving abilities and tactful persistence to ensure that internal and external client service standards are not only met, but consistently exceeded. Infectious enthusiasm + sense of humour + my can-do! attitude make me a great...
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Dec 5, 2012|User Guides & Manuals|$1,710|Completed
Contracted currently with a noted game developer as technical writer, redesigning their Confluence Wiki site, creating templates for tech documentation and streamlining the processes that produce documentation for Game developers, producers and managers
Edited online content for a real estate agents website
For a small oil and gas software company:
Sole writer and editor for a team of more than 15 business analysts and subject matter experts, responsible for creation and maintenance of the Flare help authoring system
Gathered input, wrote and revised information for 7 RFP/RFIs over a two year period work was won in 85% of the competitions
Created an RFP proposal template to obtain quotes for Telecommunications services for the IT department
Supported my coworkers to create well-written documentation, trained them on the latest tools and techniques, and enhanced the documentation management process
Promoted the Confluence wiki as the firms intranet, maintaining all new employee training and documentation links
Promoted compliance with brand standards for all client-facing documentation and systems, developing templates for different document types (topic-based authoring)
Implemented an employee safety program with a video tutorial and served as a fire warden
Compiled and edited release notes for the application on a regular basis, including formatting an Executive Summary of the more impactful changes to the application
Created field level help...
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