We are looking for an interactive video to explain our exotic car dealer website. Need a total of 3 videos.
1. Explaining what the website is?
2. For dealer section explaining how the website works for the dealers
3. For the individuals explaining how the website works for the individual
Skills: animation, video editing, video production
“The awesome team has turned out to not be so awesome. They ripped me off for 875.00. After I paid them they disappeared for months. After constantly trying to get in touch with them and sending them footage that I already created, they sent me back a video of my footage. They did no work and now they won't refund my 875. I do not recommend this company and hope that others will do research before choosing them. I gave them a simple option to refund my deposit and we'd part ways but instead they hid behind legal documentation stating non refundable deposit. Eric P. was my contact BEWARE”
“This is not factual at all. I understand customer complaints, and we try our best to service ALL types of clients, no matter their experience level in business. We still are willing to help out in any capacity you require.
We did not vanish for months. This client received regular communication, status updates, and requests for feeedback. He got his video on time, and we scripted and produced these videos to his specific instructions. We do rely on those instructions to ensure we're heading in the preferred direction, and we have revision sessions built in to further hone that video to suit the client's needs. For over 6 weeks we've been asking for a revision list.
Eventually this client grew silent. A month later he asked for a refund on his balance. He actually owes us money and did not pay.
We appreciate any feedback on Elance, but this is a circumstance where we really have exercised every customer service policy we have. The client received 3 scripts from scratch, a video he is free to utilize now, and has not paid for that work.”