Train teams and individuals in the User-Centered-Design process
Prepare teams for and lead customer visits
Survey and questionnaire design, experimental design
Personas and User/Customer profiles (via survey data)
Usability goals (setting, measuring, and validating)
Task Analysis, Task flow diagrams, Use Models
UI Design Guidelines
Navigational Models and Wireframes
Mockups and Prototypes (native, mobile, and web applications)
User walkthroughs, Usability testing (formative and summative)
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The Human Factor, Inc.
Principal UX Architect
1991 - Present
Selected Clients: HP, IBM, Dell, Symantec, Agilent, Pillar (Oracle), Spectra Logic, Rockwell Automation, US Army...