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Maria Theresa Wachter | Elance
 
176985602337900
Last Sign-in: May 5, 2014

Maria Theresa Wachter

Expert Customer Service Professional
   United States
  |   Goose Creek, SC

Overview

Minimum Hourly Rate $9

I have honed my skill set in BPO (Business Process Outsourcing) Industry. I worked for almost 5 years in this field, and I believe i can be of assistance to small,medium,large enterprises as a great Customer Service Associate. To name a few of the accounts I've handled, Washington Mutual (now JP Morgan-Chase) , Virgin mobile USA, and Sprint. I am diligent, honest, highly trainable, adaptable, and easy to work with.

I prefer administrative/secretarial duties. Voice/Non-voice email/chat support.

Looking forward to have a good working...

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Skills (10)

Tested
Administrative Support
Microsoft Excel
Microsoft Word
Microsoft Outlook
Data Entry
Customer Service
Call Center Skills
General Office Skills
Article Writing
Phone Support

Service Description

Convergys, Philippines June 2010 – January 2012

Customer Service Associate for the IBM/Sprint account
During my time at Convergys, I assisted with billing inquiries, activating and programing mobile phones, swapping phones and phone numbers, changing customers’ plans, and sales.

ICT Marketing Services, Inc November 2008 – May 2010
Customer Service/Technical Support Agent for the Virgin Mobile Account
While I worked for ICT Marketing, I was responsible for helping customers add airtime, activate phones, change numbers/phones, restart their plans, and other various technical problems with their phones. Additionally, I went on to be a floor supervisor and coach for new trainees.

Aegis PeopleSupport, Inc May 2008 – November 2008

Banker for (then) Washington Mutual (now – JP Morgan Chase)
When I worked at Aegis PeopleSupport, I was instrumental in helping customers with any balance inquiries, funds transfers, ordering their checks, activating their credit/debit cards, and performing personal information changes. I also aided customers with stop-payment procedures and various other checking account disputes or claims.

Supportsave Solutions, Inc March 2007 – April 2008

Agent and Outbound Sales Telemarketing Associate
As a Supportsave Solutions associate I excelled in outbound sales telemarketing. Additionally, I was key to setting up appointments and interviews with new clientele for my head real estate agent, allowing them to grow the company.

Ramon Aboitiz Foundation,...

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Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Personal/Virtual Assistant
Admin Assistant
Phone
chat and email Support
e-commerce
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Identity
Username
theresawachter
Type
Individual
Member Since
May 2014
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Maria Theresa Wachter | Elance

Maria Theresa Wachter