I have honed my skill set in BPO (Business Process Outsourcing) Industry. I worked for almost 5 years in this field, and I believe i can be of assistance to small,medium,large enterprises as a great Customer Service Associate. To name a few of the accounts I've handled, Washington Mutual (now JP Morgan-Chase) , Virgin mobile USA, and Sprint. I am diligent, honest, highly trainable, adaptable, and easy to work with.
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I prefer administrative/secretarial duties. Voice/Non-voice email/chat support.
Looking forward to have a good working...
Convergys, Philippines June 2010 – January 2012
Customer Service Associate for the IBM/Sprint account
During my time at Convergys, I assisted with billing inquiries, activating and programing mobile phones, swapping phones and phone numbers, changing customers’ plans, and sales.
ICT Marketing Services, Inc November 2008 – May 2010
Customer Service/Technical Support Agent for the Virgin Mobile Account
While I worked for ICT Marketing, I was responsible for helping customers add airtime, activate phones, change numbers/phones, restart their plans, and other various technical problems with their phones. Additionally, I went on to be a floor supervisor and coach for new trainees.
Aegis PeopleSupport, Inc May 2008 – November 2008
Banker for (then) Washington Mutual (now – JP Morgan Chase)
When I worked at Aegis PeopleSupport, I was instrumental in helping customers with any balance inquiries, funds transfers, ordering their checks, activating their credit/debit cards, and performing personal information changes. I also aided customers with stop-payment procedures and various other checking account disputes or claims.
Supportsave Solutions, Inc March 2007 – April 2008
Agent and Outbound Sales Telemarketing Associate
As a Supportsave Solutions associate I excelled in outbound sales telemarketing. Additionally, I was key to setting up appointments and interviews with new clientele for my head real estate agent, allowing them to grow the company.
Ramon Aboitiz Foundation,...
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