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Thurice Marie Payawal | Elance
 
176985602337900
Last Sign-in: May 3, 2015

Thurice Marie Payawal

Expert Admin Executive/Assistant
   Philippines
  |   Manila, Metro Manila

Overview

Minimum Hourly Rate $11

I have 7 years of working experience in a BPO setting. I assist Clients from Australia, US and UK.

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Skills (3)

Tested
Data Entry
Virtual Assistant

Service Description

~ Shift Manager

Work Description:
Handling 75 Agents- 3 Team Managers

- Evaluates, provides feedback, mentors and motivates employees to provide excellent customer service.
- Focus is on developing and maintaining good relationships with customers/clients.
- The job entails building trust, confidence and goodwill with customers/clients.
- Assist in client and/or staff inquiries via email, phone call or chat.
- Conduct performance appraisals annually.
- Resolves day-to-day issues and problems, provides technical leadership, and answers questions accurately and professionally.
- Critical responsibilities in client acquisition, customer satisfaction and client retention.
- Reviews and submits all required reports and staffing requests, and maintains transaction reports and attendance/time records.
- Conducts meetings to ensure accurate and timely communication of client and campaign issues to and from the team.
- Updates time sheet for Payroll
- Deactivates access of subcontractors (Portal, Gmail, Skype)


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Employment

Remote Staff
Shift Manager
2012 - 2015
~ Shift Manager Work Description: Handling 75 Agents- 3 Team Managers - Evaluates, provides feedback, mentors and motivates employees to provide excellent customer service. - Focus is on...
Overview  |  Job History  |  Resume/C.V.

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Thurice
Type
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Member Since
March 2015
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Thurice Marie Payawal | Elance

Thurice Marie Payawal