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Jerop T. | Elance
 
176985602337900
Last Sign-in: Sep 15, 2015

Jerop T.

Virtual Assistant/ Customer Service/ Social Media
   Kenya
Nairobi
  |  4:19 am Local Time

Verified Freelancer

Jerop T.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $6

Am a highly motivated graduate willing and always ready to learn in every sphere of life am involved in. Friendly with good communications skills which enable clear conversations with customers politely. I take pride in my work and I value other peopleís objective opinion. And cherish every learning opportunity. Am passionate about customer service delivery. Trustworthy, flexible and ability to work under no supervision and add significant value to the achievement of organizationís objective.

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Mar 26, 2015|Other - Administrative Support|$21|Completed

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Portfolio

Did a research for available affiliate platforms

Skills (10)

Tested
Customer Service
My Score
avg
Email Handling
My Score
avg
Facebook (Marketing)
My Score
avg
Passed
Time Management
My Score
avg
Passed
Telephone Etiquette
My Score
avg
Passed
Google Search
My Score
avg
Passed

Service Description

1) Customer service
>Listening and understanding your clients needs and wants.
>Providing friendly yet professional level of satisfactory information to clients.
>Communicating the relevant information to clients on your behalf.
>Maintaining the customer confidence in your company or products.
> Taking and writing down complaints from clients if there is any.

2) Email and Telephone handling.
> Write and reply emails to your clients on your behalf.
> Make phone calls to your clients to your behalf.
> Provide information and respond to queries to the clients.
> Make follow up either through email or phone calls on your behalf.

3) Virtual Assistant
> Manage your incoming calls and outgoing calls for you.
> Do email or call follow ups.
> Manage your social media accounts
> Do research for you and data entry.
> Interact and talk to your clients on whatever information they need.
> Travel planning
> Managing your calendar.

4) Social Media Management
> Create social sites on your behalf
> Manage your social site like Facebook, Twitter, Instagram, Google+, Pinterest on your behalf
> Provide content to post on daily or weekly basis
> Interact with your following and provide that personalized experience.

5) Research
>Finding the relevant...

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Employment

Anti-Counterfeit Agency
Research Assistant (Contract)
2014 - 2014
SystemCheck Technical Solutions
Sales and Marketer
2012 - 2013
Training and Consulting Associates - Nairobi
Office Assistant Intern
2011 - 2011

Education

Moi University
Tourism Management
2008 - 2012
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Administrative assistant Social Media Marketing Customer Service Virtual Assistant Research
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Elance Level
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  • 12 months
  • Lifetime
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0
0
Total
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Clients
Total
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Identity
Username
Tiliareng
Type
Individual
Member Since
October 2014
Elance URL
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0
Jerop T. | Elance

Jerop T.