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Timon H. | Elance
 
176985602337900
Last Sign-in: Aug 6, 2015

Timon H.

Account Manager and Business Support
   Portugal
  |  3:08 pm Local Time

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Overview

Minimum Hourly Rate $32

During the last 7 years I worked as Account Manager in an international environmental services group, later also as freelancer in Germany, several years in Malaysia and Portugal.

I helped international clients to get their permissions for the transboundary shipment of hazardous waste (regulation 1013/2006, Basel Convention) and supported them during transports. I worked on trade shows and presentations for clients and before a public audience.

I am a public speaker ( English/German) and work as coach in classroom sessions on a weekly...

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Nov 19, 2013|Transcription|Private|Completed
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Portfolio

Customized theme for own website.

Skills (10)

Tested
Recycling

Service Description

My main experiences:

Support for client support for notification process of transfrontier movement of hazardous waste ( EC 1013/2006, Basel Convention),

Sales & Account Support (Client Offer, Follow Up, Order Management)

IT Help Desk Service & Quality Assurance (IT Firstline Support, 1 1/2 Level Support, Process Improvement, On the Job training of Help Desk Agents, Implementation/Shadowing of new clients into IT Helpdesk Services, Customer Satisfaction Surveys)

Quality Manager (Continuous improvement project)

German Language Teacher (A1 and A2 Level, TESOL)

Interpreting Services: English / German

Public speaking in English and German and coach.

Bank Customer Service (Account management, Private Client investment and credit advice)

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Employment

germans hans services
Project & Quality Manager
2011 - Present
Currently self-employed: Account Management and Client Support for Notification Process for transfrontier movement of hazardous waste (Basel Convention/ EC 1013/2006), Sales and process...
UTM GmbH
Account Manager
2007 - 2011
Customer Acquisition Customer Service Quoting and Order Processing Managing of waste notifications (ECC 1013/2006; Basel Convention) Quality Management Improvement Projects for Sales and IT Website...
RZN GmbH
Userhelpdesk
2005 - 2006
Userhelpdesk
EDS Group, RMC Bremen
Service and Quality Assurance
2003 - 2004
Quality Improvements of Helpdesk: procedures, processes, training of agents, call logging checking, Customer Satisfaction Surveys Deputy Quality Manager
EDS Group RMC Bremen
1 1/2 Level Support
2002 - 2003
On the job training of helpdesk agents Solving more difficult IT cases of 1st Line Agent to increase resolution rate of helpdesk. Procedures and Process Improvements of helpdesk.
EDS Group RMC Bremen
First Line Agent
2001 - 2002
First Line Helpdesk Support at Request Management Center. Solving IT issues.
Dresdner Bank AG
Retail Banking
1997 - 2000
Service und Finanzberatung
Dresdner Bank AG
Retail Banking
1993 - 1997
Service und Finanzberatung
Kreiskrankenhaus Freudenstadt
Social Service
1991 - 1993

Education

Corporate Quality Akademie (CQa), Brilon,
Diplom „Qualitätsmanager Dienstleistung“.
-
Realschule Dornstetten
Advanced school leaving certificate
-
Canadian Institute of English
Teaching English to Speakers of Other Languages
2013 - 2013
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

1013/2006
notification
Deutsch
German
client support
Portugal
Germany
transcription
voice over
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timonh
Type
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Member Since
September 2013
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Timon H. | Elance

Timon H.