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Timothy W. | Elance
 
176985602337900
Last Sign-in: Dec 7, 2014

Timothy W.

   United States
  |   Ossining, NY

Overview

I am an IT professional with over 6 years of experience supporting Apple and PC devices. In my current role, I am employed in a corporate setting supporting over 500 end users with problems ranging from operating system issues to software installations. Also HP device configurations, iPhone and iPad set up and support and general desktop support as well as Active Directory and Airwatch management. I also perform routine server backups via Symantec Backup Exec in Windows Server 2003/2012 environments.

Previous to this engagement, I was...

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Skills (10)

Tested
iLife
Apple Certified
iWork
iPod
iOS
OS X
iPhone
iTunes
iPad
Mac OS

Employment

Pernod Ricard USA
Level 2 Desktop Support Analyst
2014 - Present
-Responsible for all Level 2 support tickets. -Manage users and hardware in Active Directory -Remote and on-site support for all IT related issues. -Imaging computers -Setting up and maintaing...
Apple
In Store Guest Trainer
2014 - 2014
Responsible be for being the person in charge of rolling out new initiatives and facilitate all training for new and existing employees. Create and deliver leader-led training and materials....
Blue Wolf
IT Support Technician
2014 - 2014
Responsible for all Help Desk requests via a ticketing system. Remote Login support via computer and over the phone( Teamviewer, etc) Using Google Apps for Business on a daily basis to create...
Apple
Lead Genius (Career Experience)
2013 - 2014
I assumed the role of Lead Genius for the busiest time of year, holiday season. I was responsible for all aspects of scheduling. I was accountable for all performance metrics of the team and...
Apple
Genius
2010 - 2013
Responsible for Troubleshooting both hardware and software in a fast-paced environment with a strong focus on customer service and efficiency. Troubleshoot and repair all Mac desktop and Notebook...
Beatty Films
IT/Office Admin
2010 - 2011
Answered phones and handles all IT related issues such as printer set up and maintenance and help desk support. Also provided feedback and corrections for movie scripts that were being considered...
Apple
Family Room Specialist
2010 - 2010
I was responsible for delivering software training sessions as well as facilitating data transfers between PCs and Macs. I also performed troubleshooting and repairs on all Apple mobile devices...
Gameloft
Junior Video Game Technology Intern
2009 - 2010
I was part of the IT team and helped troubleshoot mobile phones. I also loaded new game builds onto them via an FTP client and was responsible for beta testing them. I helped run focus groups and...
Apple
Creative Support
2009 - 2010
I was responsible for delivering one on one software training sessions to customers of all ages. Taught all aspects of the Mac OS as well as the iLife suite of programs. Taught and assisted...
Apple
Full Time Specialist
2008 - 2009
I was responsible for direct sales and delivering the complete solution for all customers. I achieved Apple Sales Professional award for attachment rates of additional Apple services. I had to...
Apple
Part Time Specialist/Back of House Specialist
2007 - 2008
I was responsible for direct sales and delivering the complete solution for all customers. I was responsible for inventory cycle counts and replenishment. Contributed to and was held accountable...

Education

Mercy College
Bachelor of Fine Arts (B.F.A.)
-
St. Raymond High School for Boys
High School Diploma
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
Timwhitejr
Type
Individual
Member Since
December 2014
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Timothy W. | Elance

Timothy W.