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Cristine V. | Elance
 
176985602337900
Last Sign-in: Sep 6, 2015

Cristine V.

Data Entry Expert/ VA / Customer Support
   Philippines
  |   Iloilo city, Iloilo
  |  7:32 pm Local Time

Verified Freelancer

Cristine V.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $3

A data entry expert and customer service rep and I believed my experience will contribute to the success of your good business. My abilities include quick typing, entering data into remote computer and performing other clerical task. I have an excellent and confident telephone manner and can work efficiently with the Microsoft Office software suite, e-mail and intranet systems. I have good team working skills and enjoy being part of a team environment. I am interested in business process outsourcing project and I'd be willing to be a part...

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Portfolio

Getting business names and infos.
Adding list of contacts.

Skills (9)

Tested
English Spelling Test (U.S. Version)
My Score
avg
Passed

Service Description

- Prepares source data for computer entry by compiling and sorting information of customerís Mortgages
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Maintains customer confidence and protects operations by keeping information confidential
- Translate the data into an understandable document
- Clean the data to remove errors and ensure consistency. Abbreviations found inside names and addresses may not match, data values may have been keyed incorrectly or fields may be missing
- Provide customer service to cable TV customers
- Accept payment by credit card, offer self-serve payment solutions, and explain charges on the customerís bill
- Assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
- Troubleshoot a variety of technical issues, from signal loss to remote control use
- Use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience
- Deliver service and support to end-users using internet
- Interact with customers to provide and process information...

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Employment

www.odesk.com
Data Entry Specialist
2014 - Present
- Editing menu of different restaurants on their website, fixing errors, updating prices on their menu as well as helping them to market their promos. My oDesk profile is...
SPi Global CRM
Advanced Customer Service Representative
2013 - 2014
* Provide customer service to cable TV customers * Accept payment by credit card, offer self-serve payment solutions, and explain charges on the customerís bill * Assist customers with pay-per-view...
Teletech
Technical Support Representative
2013 - 2013
* Deliver service and support to end-users using internet * Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services *...
Blue English Academy
English Tutor
2012 - 2013
Teaching english online to foreign students
Savant Technologies Inc.
Data Encoder, Data Analyst
2011 - 2013
? Prepares source data for computer entry by compiling and sorting information of customerís Mortgages ? Processes customer and account source documents by reviewing data for deficiencies;...

Education

University of Iloilo
Bachelor of Science in Nursing
2007 - 2011
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
tin2702
Type
Individual
Member Since
December 2011
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Cristine V. | Elance

Cristine V.