A data entry expert and customer service rep and I believed my experience will contribute to the success of your good business. My abilities include quick typing, entering data into remote computer and performing other clerical task. I have an excellent and confident telephone manner and can work efficiently with the Microsoft Office software suite, e-mail and intranet systems. I have good team working skills and enjoy being part of a team environment. I am interested in business process outsourcing project and I'd be willing to be a part...
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- Prepares source data for computer entry by compiling and sorting information of customerís Mortgages
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Maintains customer confidence and protects operations by keeping information confidential
- Translate the data into an understandable document
- Clean the data to remove errors and ensure consistency. Abbreviations found inside names and addresses may not match, data values may have been keyed incorrectly or fields may be missing
- Provide customer service to cable TV customers
- Accept payment by credit card, offer self-serve payment solutions, and explain charges on the customerís bill
- Assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
- Troubleshoot a variety of technical issues, from signal loss to remote control use
- Use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience
- Deliver service and support to end-users using internet
- Interact with customers to provide and process information...
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SPi Global CRM
Advanced Customer Service Representative
2013 - 2014
* Provide customer service to cable TV customers
* Accept payment by credit card, offer self-serve payment solutions, and explain charges on the customerís bill
* Assist customers with pay-per-view...
Technical Support Representative
2013 - 2013
* Deliver service and support to end-users using internet
* Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services