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Tina Wall | Elance
 
176985602337900
Last Sign-in: Nov 7, 2014

Tina Wall

   United States
  |   Pflugerville, TX

Overview

In addition to my experience testing Star Wars: The Old Republic, I've also provided beta testing for games such as World of Warcraft and its expansions, Warhammer Online, and Starcraft 2.

I've had considerable experience in customer service and support, including the areas of billing, technical support, account support, general customer service, and retail. I provided this support in a variety of methods, such as via email, typed-chat client, telephone, and in person.

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Skills (10)

Tested
Quality Assurance and Testing
Customer and Technical Support
Video Games
Game Development
Online Gaming
Game Design
Perforce
JIRA
Bug Tracking
Xbox 360

Employment

Black Desk Publications
Girl Friday
2014 - Present
Design and maintain author website using Wordpress Monitor and ensure regular, relevant posts on social media Grew authorís Twitter following by over 2600% in two months Increased Facebook post...
Whole Foods Market
Payroll Entry Specialist
2014 - 2014
Manage and process semi-monthly payroll cycles for over 80,000 employees across multiple states Manage workflow to ensure all payroll transactions are processed accurately and timely Process and...
Harden Healthcare, LLC
Garnishment Specialist
2013 - 2014
Track and process child support, student loan, bankruptcy, tax levies, and creditor garnishment orders for 33,000 employees. Collaborate with the payroll and accounts payable departments to ensure...
NCsoft
In-Game Customer Support
2012 - 2013
Confer with customers by email to provide information about products or services, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve...
Bioware
Quality Analyst
2010 - 2012
Daily testing of Star Wars: The Old Republic. Track service issues from beginning to end. Perform client performance testing, result tracking, and daily go/no go status tracking of client...
Passion Parties
Independent Consultant
2009 - 2010
Deliver merchandise and collect payment. Write and record orders for merchandise or enter orders into computers. Explain products or services and prices and demonstrate use of products. Arrange...
Electronic Arts
Technical and Customer Support
2008 - 2009
Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions,...
Blizzard Entertainment
In-Game Customer Support
2007 - 2008
Confer with customers by chat client to provide information about products or services, or obtain details of complaints. Keep records of customer interactions or transactions, recording reason for...
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
TinaWall
Type
Individual
Member Since
November 2014
Elance URL
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Tina Wall | Elance

Tina Wall