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Terry D. | Elance
 
176985602337900
Last Sign-in: Apr 13, 2013

Terry D.

Experienced CSR/Office professional
   United States
  |   Greenwood, IN
  |  3:14 pm Local Time

Overview

Minimum Hourly Rate $9

Demonstrated Office professional possessing excellent communication skills that often result in outstanding customer/vendor rapport'. Conscientous, communication, time management, ability to meet deadlines, analytical thought process all were demanded in previous positions. Additional experience in Call Center with script has been acquired.

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Skills (4)

Tested
Call Center Skills
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed

Service Description

Experienced Purchasing/Inventory control professional > 18 yrs demonstrated business experience. Possess excellent communication skills resulting in outstanding customer rapport' often on a frist name basis. Negotiated delivery/procurement terms saving company 10% total ANNUAL order placement.
Additional Call Center experience recently acquired. Possess very analytical thought process and extremely conscientious.
Very well disciplined to work unsupervised in team support. Very dedicated to performing job requirements exactly as described.


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Employment

Live Ops
Call Center
2011 - Present
•Take inbound customer calls for order placement, “upsell”, and answer customer questions. •Adhere to script and strict FTC compliance regulations. •Place outbound calls to research competitor’s...
Greenwood Village South
Housekeeper
2010 - 2011
•Developed log/tracking sheet Plan and organize my own daily schedule, not requiring supervision. •Plan and organize my own daily schedule, not requiring supervision. •Received “Peak Performer”...
American Legion
Procurement/Inventory Control Agent
2006 - 2010
•Forecasting and purchasing material for 150 page (8750 SKU) American Legion catalog. •Negotiated terms 223 suppliers with a particular suppler to receive a 10% Rebate on ALL 2007 costs....
Superior Distribution
Buyer
2004 - 2006
•Procurement and delivery of HVAC material to 10 branches including safety stock. •Transferred material between branches to meet that particular branch immediate needs. •Expedited Open P.O.’s to...
Poster Display
Purchasing Agent
2003 - 2004
• Utilized MRP purchase technique from BOM for Product manufacturing. • Purchased both MRO and production material in time to meet tight production schedule • Confirmed accurate Purchase order...
Magnetic Instrumentation
Purchasing Agent
2000 - 2003
•Played major role in procuring and expediting essential electrical & electronic material resulting in company’s ability to meet $1,000,000.00 contract in 8 weeks. •Communicated with vendor...

Education

DeVry Institute of Technology
Electronics
-
Dillsboro Public School
High School
-

Keywords

Customer Service
Call Center
Order Processing
Data entry
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Identity
Username
TLD3
Type
Individual
Member Since
March 2012
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Terry D. | Elance

Terry D.