ENTERPRISING, HARD-WORKING AND TECHNICALLY SKILLED ADMINISTRATOR known for effective written and oral communication skills, attention to detail, and accuracy. My career spans over 8 years of combined administrative experience in time management, and planning/implementing proactive procedures.
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Demonstrated success record in:
Distilling value, overcoming objections and adhering to strict deadlines.
Proven record of initiative and success in building collaborative relationships.
HIGHLIGHTED CAREER ACHIEVEMENTS:
Generated daily, weekly, and monthly expense reports with the CEO and VP for each department, which monthly revenue totaled to
$2.4million for three high-end condo conversion properties for New Day Financial.
Recommended for MetLife’s Senior Account Manager II (formally Customer Relations Specialist) mentoring program and as a Service
Advocacy Subject Matter Expert (SME) for Local and Regional Market.
- Conceptual Problem Solving
-Organizational and Planning skills
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Account Manager I
2012 - 2014
Responds to complex customer requests, via telephone or ERMS- KANA/Lotus Notes/OutLook e-mail correspondence regarding eligibility
and billing inquiries, claims discrepancies, etc.
UNITED HEATLHCARE GROUP
Clinical Administrative Coordinator
2011 - 2012
Managed intake requests for services from providers and members working with hospitals and the clinical team, including managing incoming
calls for post-notification admissions and discharge...
DEPARTMENT OF CHILDREN AND FAMILIES
Economic Self-Sufficiency Specialist
2010 - 2011
Created of methods of compiling, recording, and evaluating client personal and financial data in order to verify completeness and accuracy, and to determine eligibility status for County, State,...
ATLANTA JOURNAL ~ CONSTITUTION,
Marketing Coordinator/Administrative Assistant
2007 - 2009
Assists with internet marketing efforts – researches, makes recommendations, and implements marketing initiatives utilizing blogs, video/YouTube, social networking, podcasts, segmented email...