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Teresa W. | Elance
 
176985602337900
Last Sign-in: Oct 9, 2014

Teresa W.

Creative & Experienced Information Specialist
   Canada
  |   Toronto, Ontario
  |  1:12 am Local Time

Overview

Minimum Hourly Rate $38

I am keen on earning a position where I can influence others for good. As Albert Einstein said, "Setting an example is not the main means of influencing others; it is the only means." I live by these inspiring words.

I get excited about solving problems. I welcome challenges that allow me dig into data, process or performance issues to find the gaps and the opportunities for improvement. I am enthusiastic about pursuing goals, no matter their size. I am driven by results.

Key Performance Assets
Critical Thinking Planning &...

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Portfolio

Research & Validation of historical documents. Physical repair of documents in...

Skills (10)

Tested
Customer Service
Customer Satisfaction
Management
Operations Management
Relationship Management
Project Management
Program Management
Data Management
Sales Management
Process Analysis

Employment

Wright Solutions
Owner
2006 - Present
Providing Business Intelligence, Marketing and Customer Service Analysis and Solutions to small to medium businesses.
Enbridge Gas Distribution
Records Analyst Special Projects
2012 - 2014
By consistently analyzing tasks, processes, performance and results, I developed and facilitated process improvements which positively impacted data quality and allowed for the early completion of...
Craftsman Custom Built Shutters
Manager Administrative Services
2007 - 2011
After taking the initiative to research & successfully launch an online scheduling application, I transformed disorganized customer data into a customized and organized searchable database....
Golden Mile Motors
Customer Service Analyst
2006 - 2006
Contracted to manage a customer retention project for Fixed Operations. - Completed an in-depth analysis of company data and information processes, identified KPIs then lead a team in...
Wilson Niblett Motors
Customer Service Analyst
2006 - 2006
Contracted to support management in assessing and devising Business Development & CRM solutions primarily for Fixed Operations from a pragmatic and objective perspective.
Alex Irvine Motors
Customer Relations Manager
2001 - 2006
Selected to oversee the research, development and to manage the dealership's new Call Centre, while having responsibility for Customer Satisfaction dealership-wide. - Responsible for performance...
Celestial Stained Glass
Retail Operations Manager
1992 - 2000
Inventory Management, Staffing & Payroll, Sales, Marketing, Repairs to Stained Glass Windows, Lamps & More, Handcrafting custom Stained Glass pieces, Instructing Adults & Youth in Stained Glass:...
Rogers Communications
Call Center Supervisor
1994 - 1998
Directly responsible for a team of 8 Senior CRS Our team handled escalated calls, irate customers, special needs and requests from the office of the president (Ted Rogers) Had the privilege of...
CPI Corp.
Regional Operations Manager, Maritime Division
1987 - 1992
Children's Photographer & Sales Rep - Oct. 1987 - Jan. 1988 Studio Manager (Sears, Gerrard Square) - Jan. 1988 - June 1988 Studio Manager (Sears: Gerrard Square, Warden Ave., & Shops on Steeles) -...
Sears Canada
Customer Service Specialist
1984 - 1987

Education

Malvern CI
OSSGD
-
ICS
Certification
-
Centennial College
Cerificate
-
Centennial College
Certificate of Entrepreneurship
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

excel
word
data entry
analysis
proof-reading
editing
reports
research
social media
content management
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Identity
Username
TMWright
Type
Individual
Member Since
October 2014
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Teresa W. | Elance

Teresa W.