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Thomas Sokolic | Elance
 
176985602337900
Last Sign-in: Aug 15, 2016

Thomas Sokolic

Driven, passionate and articulate.
   United Kingdom
  |   Edinburgh, Scotland
  |  3:22 am Local Time

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Overview

Minimum Hourly Rate $11

I am a young, dynamic South African living in Edinburgh. I am fluent in English and Afrikaans while working towards fluency in German. I hold a completed degree in Marketing Management and work full time as a corporate complaints handler for a large financial institution. I have a substantial amount of experience working in customer focused fields and have learnt how excellent service is a necessity in today's modern business environment. I enjoy proof reading and correcting mistakes in marketing material as well as helping to re-write...

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Sep 19, 2013|Article Writing|$688|Completed
Apr 13, 2013|Article Writing|$1,339|Completed

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Skills (10)

Tested
Customer Service Test
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Mic

Service Description

I provide a fast and efficient turn around service with any queries being relayed back to the client immediately. My focal point is on rewriting and rewording articles so as to keep the original content and meaning. I also enjoy creative writing and describing various products and their uses to consumers. Following on this I am also an advocate of providing meaningful feedback so as to ensure that customer services are improved.

I have previously written travel articles and short marketing scripts for websites through Elance. Other than that I publish product reviews on various customer website and provide regular feedback to companies through active mystery shopping.



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Employment

The Royal Bank of Scotland
Complaint Handler
2013 - Present
My job entails the handling of customer complaints from large corporate customers. This entails the initial contact with the customer to establish the exact nature of their concerns, what they...
Sokolic Property Group
Broker
2012 - 2013
I worked as a self employed property broker and specialised in matching client's needs for new premises for their business. This was a highly self motivated position and involved good planning,...
Cogent Law
Claims handler
2011 - 2012
My duties involved dealing with personal injury claims on behalf of client’s who have been injured in motor vehicle accidents. This involved setting up files, all contact with the client as well as...
Acenden Mortgage Servicing Specialists
Collections advisor
2010 - 2011
My duties involved dealing with customers in arrears on their secured loans and securing commitment, through negotiation, to bring their account back up to date. Main duties involved taking...
Blackhorse Finance
Collections advisor
2009 - 2010
My role involved the making and taking of phone calls to/from a wide range of customers who are behind in payments. This involved having to negotiate payment plans for getting customer accounts...

Education

University of South Africa
Bachelor of Commerce in Marketing Management
2007 - 2013
University of South Africa
Advanced certificate in Marketing Management
2006 - 2006
University of South Africa
Certificate in Marketing Management
2005 - 2005
Overview  |  Job History  |  Resume/C.V.

Keywords

Editing
Proofreading
Article writing
Rewording
Travel articles
Report writing.
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Identity
Username
tomsox
Type
Individual
Member Since
March 2013
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Thomas Sokolic | Elance

Thomas Sokolic