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Sheridan T. | Elance
 
176985602337900
Last Sign-in: Dec 19, 2014

Sheridan T.

Accurate and Efficient Data Entry Professional
   Philippines
  |   Quezon City, Metro Manila
  |  4:17 pm Local Time

Overview

I have been in the BPO industry for the last 7 years and currently I'm a credit analyst at Brady Philippines. I started as a collections specialist with Brady. My analytical skills and accuracy to details made me a good fit for the credit analyst post. My data entry position in Stream Global entails account maintenance, updating customer account and processing credit card payments. My data entry experience has prepared me to take on more responsibility in a fast-paced environment. Im also experienced in handling emails sent from the...

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Skills (10)

Tested

Service Description

7 years of experience providing customer support for BPO companies. Handled customer inquiries, complaints, billing questions and payment extension/service requests. Answers and resolves customer concern through phone and email. Managed a high-volume workload within a deadline-driven environment and consistently met and exceeding performance benchmarks in all areas (speed, accuracy, volume). Review and check applications and supporting documents and load documents into database.

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Employment

Brady Philippines
Credit Analyst
2013 - Present
I started with Brady as a credit and collections representative wherein we communicate with customers through various methods to obtain payment on outstanding receivables the soonest time possible....
Stream Global Services
Support Professional
2009 - 2013
I was tasked as a back office support for the sales team and our job are mainly account maintenance and data entry. After a year I was transitioned to the specialty markets team that handles...
Spark Marketing and Research Services
Senior Telesales Representative
2007 - 2009
Offer free magazine subscriptions to different business industries in the United States by calling a targeted list of customers in behalf of our clients. Conducting surveys, through outbound...

Education

Polytechnic University of the Philippines
BBA Marketing
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Data Entry
Customer Service
Email
Admin
Order Entry
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TordilSh
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Sheridan T. | Elance

Sheridan T.