High-energy, efficiency-driven Operations Manager, Senior Writer and Executive Administrative staff member offering 15+ years of consistent personal achievement and organizational growth. Leverage business vision, knowledge and experience across multiple lines of business within the organization in order to promote communication of company objectives and capitalize on synergies of resources. Develop and deliver leadership training within the organization to promote empowerment and accountability among staff. Strong track record of...
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Executive Leadership Competencies:
Speechwriting %u2022 Presentations %u2022 Editing %u2022 Leadership Development %u2022 P & L Management & Improvement %u2022 New Business Development and Implementation %u2022 Customer Service Programs %u2022 Vendor Contracts & Relations %u2022 Local Retail Marketing & Advertising %u2022 Product and Brand Development %u2022 Organizational Communications
Track Record of Success
%u2022 Developed and directed all crisis activities and communications for 1,500 rental car employees and over 1,000 customers in the aftermath of the September 11th, 2001 attacks.
%u2022 Successfully secured and implemented new accounts resulting in over $8 million in car rental revenue.
%u2022 Managed a team of 50+ call center employees performing functions to assist customers with reservations sales, service feedback, roadside assistance and traffic citations.
%u2022 Architected the design and created the business value case for use of sales force automation /customer relationship management software to optimize recruiting efforts (estimated revenue increase of approximately $3 million in customer retention and reduction of producer turnover).
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