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Trecelyn Balicat | Elance
 
176985602337900
Last Sign-in: Oct 15, 2015

Trecelyn Balicat

VA, Customer Service,Research,Data Entry, Email
   Philippines
Isabela
  |  5:19 pm Local Time

Overview

Minimum Hourly Rate $3

Over the last 8 years, I have mastered the skills in email and phone handling in Customer service , skip tracing and negotiations in collections, Internet research. My core competency lies in the experience I gained from multiple and various kinds of accounts I handled. I am seeking opportunities to share my expertise and to widen my horizon.

I also have experience in the following areas: inbound sales,upselling, basic computer skills.

I am hardworking, goal-oriented, trustworthy and flexible person. Exceeding my client's expectations is...

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Portfolio

Skills (6)

Tested
Internet Marketing
Microsoft Excel
Customer Service
Customer Service
My Score
avg
Email
Helpdesk
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Passed

Service Description

Virtual Assistant, Data Entry, Email Handling, Email, Phone Support, Email Marketing, Customer Service

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Employment

Collection House Ltd. Pty
Collection Service Officer
2012 - 2014
-Worked as a Collection Service officer for purchased debts (GE loan and credit cards, Energy Australia, Telstra) -Skip tracing to locate customers
24/7 Customer Care Phils
Customer Service Representative
2010 - 2012
Optus Mobile Customer Care -handles General Billing and Inquiry -assist customer in paying bills, setting up Direct Debit, setting up online acct -educate customer plan details -assist all general...
Acquire Asia and Pacific
Winback Specialist
2008 - 2010
Outbound sales agent for an Australian Telecommunication Company -Transferred to Winback department as a Winback Specialist. *handles retention
Sitel Philippines
Customer Service Representative
2007 - 2008
tier 2 voice/email agent. handles paypal account. assist customer with their account. Help them and educate them as well, on how to send and recieve payments on line

Education

University of La Salette
Bachelor of Science (B.S.), Accountancy
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
TracyBalicat
Type
Individual
Member Since
July 2015
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Trecelyn Balicat | Elance

Trecelyn Balicat