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Tracy Kent | Elance
 
176985602337900
Last Sign-in: Nov 2, 2011

Tracy Kent

Customer Service and Admin Support Expert
   United States
  |   Houston, TX

Overview

Minimum Hourly Rate $16

Customer Service professional for the past 20+ years. My qualifications include supervision, administrative, billing and business support functions. I am a self-starter and work effective and efficiently in any busy environment with the ability to multi-task.

As a former Operations Manager of a call center, my credentials include:
*provide leadership, training and supervision of teams
*tracking, reporting and maintaining daily operations
*Training, coaching and developing skills of call center personnel.

I also have experience as...

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Skills (10)

Tested
Call Center Skills
Customer Service
General Office Skills
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Telephone Handling
Time Management
Accounts Payable
Accounts Receivable

Employment

Asurion Wireless Insurance
Operations Manager
2008 - 2010
Provided leadership, training and supervision for a team of 4-8 employees. Increased staff productivity and technical ability through effective training. Earned respect with a proven ability...
Asuron WIreless Insurance
Claim Center Supervisor
2005 - 2008
Maintained and supervised a team of 15-20 customer service representatives. Ensured high quality customer service through effective coaching and providing feedback to agents. Tracked, reported...
AIG-IS
Sr. Travel Assistant Coordinator
2003 - 2005
Handled all escalated calls and advanced search on claims for providers and members. Assisted insurance members, providers and group policy holders with claim status and benefit...
Coca Cola Bottling
Customer Service Representative
2003 - 2003
Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various...

Keywords

My Snapshot
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
tracykent
Type
Individual
Member Since
November 2011
Elance URL
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Tracy Kent | Elance

Tracy Kent