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TIERRA REID | Elance
 
176985602337900
Last Sign-in: Jun 16, 2013

TIERRA REID

Customer Service and Data Entry Specialist
   United States
  |   Pittsburgh, PA

Overview

Minimum Hourly Rate $19

I am an experienced customer satisfaction and data entry specialist. I have been in the industry for over 10 years now and have also had the opportunity to work for a JD Powers Certified call center. I believe that customer satisfaction is essential to maintaining a thriving business, and I love being apart of that development.

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Skills (10)

Tested
Business Writing
Business Writing Skills Test (U.S. Version)
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Computer Skills
Customer Service
Email
General Office Skills
Helpdesk
Knowledge of Microsoft Office
Microsoft Excel
Microsoft Outlook

Employment

UPMC Health Plan
Senior Work From Home Customer Service Rep
2009 - Present
Responsibilities included and not limited to answering incoming inquires for Medicare and Medicaid members, accurately documenting each call, investigating inquires, following up on calls to convey...
PNC Bank, N.A.
Financial Service and Sales Consultant
2007 - 2009
Requirements involved servicing PNC Bank and non-PNC customers by responding to their online inquiries, via PNC Live Chat function, about PNC products and services and taking applications if...
Comcast Cable
Sales Support Rep and Customer Account Executive
2005 - 2006
Duties were to assist the door to door salesman by keying in their daily work order for Comcast product and services, enter and calculate their weekly commission payroll, organized tracking sheets...
Jacob Ash Holdings Inc.
Customer Service Representative
2002 - 2005
Duties are to assist our customers in problem solving; tracking shipments, issuing credits for returns, giving shipment departure dates and times. I also did order entry, filing, preparing and...
BNY Mellon Financial, Inc.
Data Entry Operator I
2001 - 2002
Responsibilities included, but not limited to, accurate check processing and document data entry for various clients in a timely manner.

Education

Community College of Allegheny County
AA in Business Management
2000 - 2001
Penn State University
BA of Business Administration
1998 - 1999
Overview  |  Job History  |  Resume/C.V.

Keywords

data entry customer service benefit specialist financial sales consultant sales administrative support virtual administrative support
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Identity
Username
treid3033
Type
Individual
Member Since
July 2012
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TIERRA REID | Elance

TIERRA REID