WIPRO BPO LTD. Dec 2008 - Group Leader
• Motivate, coach and develop team leaders , advisors,quality advisors to meet/exceed departmental goals
• Deliver performance feedback, including performance appraisals, developmental action plans, performance improvement plans and disciplinary action
• Analyze reports and data to improve operational performance
ETELECARE GLOBAL SOLUTIONS , INC.
Senior Training Specialist
• Primary duties include conducting an orientation class for all newly hired...