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Tolga Eraymanli | Elance
 
176985602337900
Last Sign-in: Mar 5, 2015

Tolga Eraymanli

   Turkey

Overview

Result-driven and seasoned professional with 13 years of extended experience in areas including but not limited to:
- E-commerce
- User Experience / Usability
- Social Media & Feedback Management
- Help Pages & Customer Support Service Quality
- Company Blog & Customer Forum Management
- Corporate & Customer Support Training
- Customer Surveys
- Competitors Feedback Research
- Call Quality & Customer Support Performance Management
- Customer Segmentation

Recent conferences and events attended:

UX Certification Program – Kadir Has & Done &...

Read More »

Skills (10)

Tested
User Experience
Social Media
Competitive Analysis
Training
E-business
E-commerce
Telecommunications
Team Management
Product Management
Customer Experience

Employment

Hepsiburada.com
Marketplace Experience Manager
2015 - Present
GittiGidiyor / eBay Turkey
Seller Experience Manager
2012 - 2014
Been responsible for shipping processes & partner management Developed pricing projects & seller promotions Improved seller performance & segmentation Renewed SYI Forms & Item Listing Methods...
GittiGidiyor / eBay Turkey
Seller Experience Supervisor
2011 - 2012
Been responsible for developing new business opportunities and defining roadmaps Managed the establishment of partnerships with shipping companies. Started seller segmentation program and refined...
GittiGidiyor / eBay Turkey
Customer Experience Supervisor
2008 - 2011
Developed Customer Support Performance System Set quality standards for call, e-mail and chat channels Set recruitment standards for CS VIP Customer Team Established the processes for...
Global Bilgi
Customer Experience Team Leader
2000 - 2008
Management of 3 teams / 40 HC: • Competitors Feedback Research Team • Customer Feedback Management Team • Call Service Quality Team Customer Support Performance Managament Call Quality Trainings...

Education

Hacettepe Üniversitesi
Bachelor
-
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
tristessetolga
Type
Individual
Member Since
March 2015
Elance URL
Verifications
0
Tolga Eraymanli | Elance

Tolga Eraymanli