“Where to begin...At first, I thought Truelogic was just incompetent and slow. After what has transpired in the last few days I am beginning to think that these guys are a fraud. Let me explain.
1.) Resources - True contracted to deploy at least 4 employees on a full time basis on our project. I have yet to see more than 2 people working at once on this project.
2.) Capabilities - I firmly believe the company farms out its projects to amateur freelancers who have no idea about what they are doing. The following are the comments my partner and I heard on a daily basis:
a.) This is very complicated to do
b.) This is changing the core architecture and it will take a long time
c.) We believe that is not possible to do (but it ended up being possible)
3.) Schedule - true commits to a very aggressive schedule without fully understanding the nuances of the project. As an illustration, our project was scheduled to be finished at least a month ago. As of today, I estimate it to be 30% complete. No effort to get the project back on schedule (i.e. deploy more resources) was shown.
4.) Lack of testing - True puts out work claiming to be "finished" without testing anything. My business partner and I spent numerous hours pointing out bugs which were very obvious.
5.) Can't even keep self imposed deadline - True, especially the head - Raman, frequently promises to deploy updates by a certain deadline but fails to do so. This has happened at least 10 times where I began to wonder whether they were doing any work at all.
And finally, after all of the haggling and frustration due to the above, my business partner and I informed Raman to deploy what has been built to date and that we will pay for what's been done and close out our contract (not asking for a refund). The result? Radio silence. I found their homepage and tried calling them. Out of the 5 numbers listed, 3 don't work or are outdated. The other 2? Noone picks up. Fraud? You decide.”