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Marie-Luce C. | Elance
 
176985602337900
Last Sign-in: Sep 20, 2015

Marie-Luce C.

Email Customer Support Representative
   Mauritius
  |   Beau Bassin, Plaines Wilhems
  |  8:26 pm Local Time

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Marie-Luce C.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $15
  |  
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Being a native English speaker from countries (Mauritius and Seychelles) where English is the primary language and French secondary; I possess excellent communication skills in both languages.

I have ten years experience in the BPO sector and have worked on numerous VOIP inbound and outbound projects for the US, UK, Australian as well as the French market.

I have worked with e-Learning companies, casinos, children's Facebook, online multi-player games as well as online directories just name a few.


My Administrative Skills and...

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Portfolio

-Reset player passwords -Ensure players do not cheat -Moderate forum -Manage events...
-Moderate the free games generated by suppliers -Chat with players -Manage incoming...
Assisting with the launching of the online club, by creating activities and speaking to...

Skills (10)

Tested
English Language
My Score
avg
Passed

Service Description

I offer front and back office website administrative support. I specialize in Email Customer Service and Technical support.


As a representative for your business, I will always go the extra mile to ensure your customers' needs are met and that they keep coming back.

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Employment

Intelligent LLC
Freelance chat operator (ticket management)
2012 - 2014
1)Handle incoming chats 2)Assist customers with questions about products 3)Recommend products 4)Answer questions about orders and shipping status 5)Email ticket handing
OkiePokie
Freelancer moderator
2010 - 2010
Tasks: 1. Manage optimal service, no broken links, broken photos immediate approval of all photos if OK and profiles 2. Daily communication 5 days a week with me on status: users reporting, and...
Rosemees
Freelance Data Entry operator
2009 - 2010
Data Entry
Pyramid Outsourcing
English trainer/TL
2006 - 2010
c) Duties: (i)E-learning Teacher o Training French executives and private individuals of all levels to speak/write in English for any given professional or personal context. ( phonetics, grammar,...
Satim
Freelance EnglishTrainer/English club moderator
2008 - 2009
Provide English Traning as well as contribute and moderate the forum
Answerplus
Call centre agent
2004 - 2004
1) Telemarketer 2)Closer 3)Team leader 4)Quality and assurance
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

zendesk
email-handling
customer support
administrative support
email
tickets
technical support
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  • 12 months
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Identity
Username
try2t
Type
Individual
Member Since
February 2014
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Marie-Luce C. | Elance

Marie-Luce C.