I have been working in this field this for more than 10 years with customers from all over the world (mainly US, Australia & Central America).
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I am patient, can work individually or in groups, good with customers and great in problem solving.
• Identify complex problems, troubleshoot and provide solutions to assist users;
• Interact with vendors to resolve problems and follow up on new updates;
• Assist users in formulating requirements and advise on alternatives and implications;
• Coordinate with other units to resolve problems as necessary;
• Provide recommendations and implementation on optimizing standard processes as related to customer service.
• Remotely installed, controlled and administrated client systems;
• Provided technical support to internal and external customers on a daily basis either by phone or e-mail;
• Diagnosed and resolved software problems or conflicts;
• Supported and administrated MS Access and MS SQL Server databases;
• Updated the software systems of the customers;
• Evaluated software programs and made suggestions for their improvement;
• Wrote training manuals and trained users in proper use of the system supported.
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