Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Herbert Hernandez | Elance
 
176985602337900
Last Sign-in: Sep 7, 2011

Herbert Hernandez

Management professional with salesforce, CRM
   Canada
  |   Brampton, Ontario
  |  1:26 pm Local Time

Overview

I have an extensive background in customer service helpdesk for the 2 largest companies known in the world. My management duties were to retain clients, handle large accounts, hire staff, manage schedules, develop and deliver training, create and deploy knowledge base articles, creating and maintaining the salesforce database for both sales and the customer helpdesk.
I was born and raised in Canada, my background is Spanish, I am fully fluent in both languages and I am able to provide support for either.

Read More »

Skills (4)

Tested
Spanish To English Translation Skills Test
My Score
avg
Passed

Service Description

Providing administrative support for salesforce creation and database maintenance. Extensive management experience for small and large customer service helpdesk environments. Superior organizational skills for developing and deploying knowledge base articles, training materials and database creation.

Read More »

Employment

Skura Corporation
Product Support Manager
2010 - 2011
Administrator for Salesforce service cloud for helpdesk providing 2nd level customer support. Manager for 2nd level support team, providing support for all across the country Created and...
Overview  |  Job History  |  Resume/C.V.

Keywords

CRM
Customer Support Desk
Salesforce
training
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
tyreedge
Type
Individual
Member Since
May 2011
Elance URL
Verifications
0
Herbert Hernandez | Elance

Herbert Hernandez