Drew Gibson | Elance
Last Sign-in: Aug 3, 2015

Drew Gibson

Your global associate!
   United Arab Emirates
  |   Stittsville, Ontario
  |  2:46 pm Local Time


Utilis BPO is an established outsourced service provider, serving to a diversified range of clients worldwide. It is supporting the entire customer life-cycle from front-office customer interaction to back-office reverse logistics.

For over a decade, top management of Utilis BPO has been providing cost effective quality services to clients around the globe. We provide customized solutions open to the wide-ranging requirements of our each customer at a very logical price. This philosophy has resulted us long-term customer loyalty.
Service Description
Utilis BPO provides complete head to tail B2B (Business-to-Business) and B2C (Business-to-consumer) solutions for business process outsourcing and support services, offering the most comprehensive cost-effective class services to its clients. The services offered include, but not limited to the following:

- Debt collection
- Inbound services
- Offline services
- Outbound Services
- Website / software design & development

We have a team of high profile resources to provide offline services to our clients. Each resource has 16+ years education. Our offline services includes:

- Article writing
- Content writing
- Data collection
- Data mining
- Data research
- Transcription

At our fully equipped facility, we are able to offer 24/7/365 support to our clients. Your customers are our customers and we treat them with as much hospitality as you could have wanted from your in-house staff. Our services include, but not limited to:

- After Sales Support (Inbound / Outbound)
- Answering Service
- Email and Text Support
- Help Desk
- Inquiry Handling
- Order Taking
- Product Technical Information
- Technical Support
- Reservation Services
- Tool Free Response

Utilis BPO provides outbound services enabling customers to enhance their market share and expand their presence in target markets. Our services include but not limited to:

- Announcements
- Appointment Scheduling
- Order Processing
- Lead Generation
- Marketing
- Sales
- Surveys
- Verifications

Utilis BPO is providing supplementary financial recovery services to several collection agencies throughout North America. Our collectors are fully trained with detailed understanding of FDCPA, HIPAA, GLBA and FCRA. We are fully capable of skip tracing.

Our collectors are capable of collecting all commercial and non commercial debts with special understanding of care required to collect medical bills. They do possess good knowledge of Insurance, Medicare, Medicaid, Publicaid, worker's compensation and Bankruptcy. Our services include, but not limited to:

- Collection calls (inbound / outbound)
- Employment verification
- Insurance verification
- Payment by phone
- Payment tracking
- Schedule appointments
- Voice mail follow up
Payment Terms
Monthly payments (50% advance, 50% on month end)
Drew Gibson | Elance

Drew Gibson