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Elaine Joseph | Elance
 
176985602337900
Last Sign-in: Jul 2, 2014

Elaine Joseph

Experienced Virtual Office Administrator
   New Zealand
  |   North Shore, Auckland
  |  9:39 pm Local Time

Verified Freelancer

Elaine Joseph's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $20

My object is to offer a dedicated professional, confidential, reliable service to all my clients. To complete all projects to my clients satisfaction and specifications at all times.

Office administration experience has been gained from 30 years working experience in various industries, both in New Zealand and South Africa.

Skills gained include but are not limited to; customer service, typing, basic computerized bookkeeping, email correspondence both customer and client or supplier related. Small business management both experience in...

Read More »
May 25, 2014|Research|Private|Completed
|
5.0
Apr 30, 2014|Virtual Assistant|Private|Working
Apr 28, 2014|Virtual Assistant|Private|Completed
|
4.4
Apr 22, 2014|Virtual Assistant|Private|Completed
|
4.4

View All »

Skills (10)

Tested
Typing - Copy
Customer Service Officer
Personal Assistant
General Office Assistant
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Debt Collection
Account Reconciliation
Accounts Payable
Accounts Receivable
Document Formatting

Service Description

To ensure all projects that are awarded to myself are completed within the requirements and specifications of my clients at all times.

The following services are available to my clients:-

Virtual Office Administration services :-
Answering service
Typing - copy and document formatting
Email correspondence
Customer Service
Transcription
Data Entry
Reconciling of invoices and statements
Invoicing

Systems currently in place for use are, but not limited to:-

Microsoft Software: Excel, Word
Express Scribe
Headset to ensure no unnecessary noise
Google
Drop Box

Printer
Copier
Scanner

Current systems in place for contact are:-

Skype
Work View through Elance during required/agreed hours of work
Email
Mobile phone for urgent texts or contact
Land line for urgent requirements

My working career spans the following areas and tasks:

Taking incoming and outgoing calls call centre environment
Word Processing
Invoicing
General Data Entry / Record
Reconciling of invoices and statements
Email Correspondence
Purchases or on line ordering from overseas suppliers
On line sales through an e-commerce website in this case it was for lingerie
Updating the website in question at the time
Debt Collection
Management of an on line e commerce site

In addition to the above, listed below are the attributes that I would bring to the position, some at this time you may not require but it is nice to know they are available :-

Reliability
Attention to detail
Professionalism at all...

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Employment

Collection House NZ Ltd
Assistant Portfolio Manager
2007 - 2012
- client contact - reconcile client information sent/received - confirmation of daily referred files - monitoring of staff calls within the team - monitoring daily staff work lists - delegation of...

Education

Courses Direct
Interior Design and Decorating
2012 - Present
The Open Polytechnic of New Zealand
NZIM Certificate in Management-Employment Relation
- 2004
The Open Polytechnic of New Zealand
NZIM Certificate in Management, Human Resources
- 2004
The Open Polytechnic of New Zealand
NZIM Certificate in Management-Intro to Marketing
- 2004
Gilligan Business School
Small Business Accounting - MYOB
- 2001
Allenby Home Study
Diploma in Small Business Management
1999 - 1999
Standard Bank of South Africa
Wordperfect Version 5.1 Basic & Advanced
- 1993
PG-BI Computer Services (Pty) Ltd
Wordperfect 5.1 Introduction
- 1991
Cape Town Home Study
Public Relations Certificate
1990 - 1990

Keywords

Typing
Transcription
Customer Service
Virtual Office Assistant
Virtual Office Administrator
Document Formatting
Debt Collection
Invoicing
Account Reconciliation
Data Entry
My Snapshot
3
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
7
10
52
Total
Milestones
Hours
Reviews
4.8
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
V-B-S-S
Type
Individual
Member Since
October 2012
Elance URL
Verifications
0
Elaine Joseph | Elance

Elaine Joseph