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Karen E. | Elance
 
176985602337900
Last Sign-in: Apr 22, 2015

Karen E.

   Philippines
  |   Bacoor, Cavite

Overview

Minimum Hourly Rate $5

While working as a researcher, I wrote scientific articles and presented them in conferences. When I decided to shift careers and joined the BPO industry, I was able to hone my skills even more. Providing excellent customer service and technical support were top priorities so I worked hard to be able to articulate information fluently. My efforts paid off as I was promoted to Quality Assurance.

Doing research, gathering/analyzing data, and completing reports are familiar tasks to me. At times they may be difficult but are definitely...

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Portfolio

An overview of Wordpress website I personally built.
An overview of my blog site. I authored all blog posts on this account.
https://called2stay.wordpress.com/

Skills (10)

Tested
English Written
English Spoken
Wordpress

Employment

Stream Global Services
Quality Assurance Representative
2009 - 2012
Responsibilities include the following: Team POC Lead Quality Representative (SiriusXM - Cebu and Cairo)
Teletech
Quality Assurance Representative
2006 - 2007
Responsibilities include the following: Listened to and evaluated live and recorded calls Ensured that agents maintain a high level of technical competence and customer service skills ...
Teletech
Technical Support Representative
2006 - 2007
Responsibilities include the following: Provided a high level of technical response to high speed internet customers. Handled customer product usage questions. Reached and maintained the...
Ambergris Solutions Inc.
Customer Care Representative
2004 - 2006
Responsibilities include the following: Handled customer inquiries and complaints Processed customer requests
National Institute of Geological Sciences
Research and Fieldwork Team Lead
2004 - 2004
Contractual project Headed the fieldwork team organized by NIGS-ENR Consultancy to study the depth changes in Caliraya Lake, Philippines.
National Institute of Geological Sciences
Research and Field Assistant
2003 - 2004
Responsibilities include the following: Conducted fieldwork in coastal and lake areas Conducted surveys and interviews to coastal and lake communities Analyzed field samples using various...
National Institute of Geological Sciences
Part-time Student Assistant
2002 - 2002

Education

University of the Philippines
BS Geology
1995 - 2001
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
VAKaren
Type
Individual
Member Since
April 2015
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Karen E. | Elance

Karen E.