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Vanessa Martin | Elance
 
176985602337900
Last Sign-in: May 21, 2015

Vanessa Martin

Results oriented Administrative Professional.
   United States
  |   Pittsburgh, PA

Overview

Minimum Hourly Rate $8

Skilled in numerous aspects of office administration (organization of filing systems; use of electronic office equipment; handling phone systems; reception; coordinating with staff; scheduling appointments)
Well-developed communication skills demonstrated through professional verbal and writing abilities; client relations; customer service skills; the ability to produce reports and correspondence
Organized, efficient, and precise with strong liaison skills

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May 7, 2013|Data Entry|$0|Working
Feb 4, 2013|Virtual Assistant|$0|Working

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Skills (10)

Tested
Customer Service
Accounts Payable Management
Computer Skills
Accounts Receivable Management
Microsoft Word
Email
General Office Skills
Knowledge of Microsoft Office
Microsoft Excel
Microsoft Outlook

Service Description

CUSTOMER SERVICE
* Interviewed consumers to collect and verify data
* Made inquiries following specified outlines and questionnaire
* Recorded answers; input data into company computerized database system
* Maintained customer confidentiality protocols

OFFICE PROTOCOLS
* Office Systems Management; Customer Service; Reception; Secretarial
* Use of business machines: multi-line phone systems, faxes, postage, copiers
* Accounts Payable and Account Receivable
* Management of mailing systems; creation and organization of filing systems

COMPUTER SOFTWARE KNOWLEDGE
* Windows Operating Systems
* Microsoft Office Suite (Word, Excel, Access, PowerPoint)
* Corel WordPerfect Suite (WordPerfect, Quattro Pro)
* Microsoft Works Suite (Spreadsheet, Database, Word Processor)

COMMUNICATIONS
* Grant and Proposal Writing; Employee Orientation; Resume Writing; Job Training


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Employment

Newbury, Talbot, and Johnson, Inc.
Manager
1998 - Present
BILLING: Managed Accounts Payable and Accounts Receivable items * Tracked billable hours for clients * Used Corel Quattro Pro and Excel to create, submit, and track invoices * Recorded and...
Sherman International Industries
Secretary
1995 - 1997
* Shipped merchandise and other various items to customers and other offices via Federal Express, DHL Worldwide Express, & UPS courier services * Logged and maintained records / receipts for all...
Community College of Allegheny County
Tutor (Work Study Program)
1992 - 1994
* Assisted students in using the following software: DBase III & IV, Lotus 1-2-3, WordPerfect * Taught students with special needs to use DBase IV, Lotus 1-2-3, and WordPerfect * Coordinated...

Education

Robert Morris University
Bachelor of Science, Business Management
-
Community College Of Allegheny County
Associate Degree in Business Administration
-

Keywords

Customer Service; Office Protocols; Computer Software Knowledge; Communications; Secretarial; Administrative Assistant; Data Entry
My Snapshot
1
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
Vanessa_Martin
Type
Individual
Member Since
February 2013
Elance URL
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Vanessa Martin | Elance

Vanessa Martin