I have been working for a total of 5.8 years, specifically in the BPO industry, which mainly consist the background of my most recent work experiences.
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I am result-oriented with highly developed skills able to effectively demonstrate capabilities responsible for Operations/ Project/ Account & Mgmt., Human Resources Administration, Technical Recruitment, Database Analysis and Mgmt., Retail on e-Commerce, Article & Technical Writing, Social Media Networking/Marketing, WordPress Blogging, Staff Hiring/ Screening/ Interviewing, Workforce Mgmt.,...
The first few years of my BPO Contact Center professional experiences have complimented the deep understanding and phone skills I consistently aimed to perfect, specifically doing Outbound calls that deals from Market Research, Sales Consultancy, Product Promoting, Marketing Offers, Telesales, Lead Generation, Political Surveys, Telemarketing, Up-selling, Retention and Hard-selling Techniques on every chance possible whether through leads generated as contact numbers or email addresses.
My most significant accomplishments and career highlights was during my previous career as a Site Manager. I managed a US owned pioneering company to contribute on its success and legally establish operations in Southeast Asia's most preferred geographical location - Cebu City, Philippines.
- Overall Management on Operations, Production and Development.
- General HR / Human Resource Administrator.
- Online Strategic Brand Marketing.
- Social Media Networking, moderated Job Boards and Posting Sites to fill Vacant Positions.
- Brand & Job Boards moderator maximizing different Craigslist accounts, Facebook, WordPress, LinkedIn, local Job Posting sites, etc.
- Strategic Application Screening through various Web Surveys, Questionnaires and Screening Tests.
- Phone/Live Applicant Interview Evaluation.
- Implemented and adapted company rules & policies inclined towards a standard work ethical practices and traits for professional development.
- Adapted periodical...
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SOUND CONNECTION Philippines, Incorporated
Site Manager / Director of Operations
2012 - 2013
I assisted and managed a US owned company to set its footprints in the Philippines by legally forming and establishing its corporation since 2012. Now a small to medium size BPO, Sound Connection...
Executive Boutique Call Center
Team Leader / Data Entry Analyst
2011 - 2012
Assign and organize daily activities for the employees. My roles consists of supervising, planning, and managing functions concerned to call center environment. Carrying out supervision, call...
Xlibris Publishing - Author Solutions
2011 - 2012
My responsibilities as an Outbound Telesales Executive, accomplished through phone and/or email, was to market Xlibris' publishing services and various promotional offers to many of the world's...
Western Wats Philippines, Incorporated
2008 - 2011
B2B & B2C Outbound survey calls (Business to Business/Business to Consumer) to conduct live customer satisfaction surveys for various mobile phone companies, internet and cable network providers,...