Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Vivek Banerjee | Elance
 
176985602337900
Last Sign-in: Jul 3, 2014

Vivek Banerjee

Expert in Call Handling
   India
  |   Kolkata, West Bengal
  |  8:44 pm Local Time

Verified Freelancer

Vivek Banerjee's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

Over 6 years experience in the BPO industry, specialized in handling overseas customers, understanding their needs, building rapport, troubleshooting technical queries over both phone as well as through remote access.Maintained a score of over 95 percent CSAT and twice awarded for achieving the highest individual score.Mentored new team members and helped the team win the best team award: “The Green Revolution”.Bachelor of Arts degree in English.Actively participated in creative writing contests and have written features for leading...

Read More »

Skills (10)

Tested

Employment

Hutchison 3 Global Services Private Limited
Customer Relations Advisor
2011 - 2012
Worked for Hutchison 3 Global Services Private Limited as a Customer Relations Advisor. The job involves providing technical support to 3’s pay monthly customers based in the UK. 3 is a leading...
Wipro BPO
Senior Hardware Technical Support
2006 - 2008
Worked as Senior Hardware Technical Support for Hewlett-Packard (North America). The job involved providing technical support for HP All-in-One printers. Hewlett-Packard is the largest manufacturer...
Convergys
Customer Care Executive
2004 - 2006
Worked as CCE for DirecTV (North America). The job involved answering queries both technical and non-technical of DirecTV DTH customers.

Education

Atma Ram Sanatan Dharma College, Delhi University
Bachelors, English Honors
1998 - 2001
D.B.M.S English School, Jamshedpur
High School, Arts
1997 - 1998
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
vbanerjee
Type
Individual
Member Since
May 2013
Elance URL
Verifications
0
Vivek Banerjee | Elance

Vivek Banerjee