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Venus Agsunod | Elance
 
176985602337900
Last Sign-in: May 18, 2013

Venus Agsunod

Productive Reliable Work Force
   Philippines
  |   Lapu-lapu City, Cebu

Overview

Minimum Hourly Rate $3

Customer Service, Help Desk, Chat Support, Technical Support, Email Support, Encoding, Order Processing.
Over the last 4 years I have worked as a Customer Service/Technical Support Representative and received multiple awards as a competent agent so I already know to properly deal with customers or even make the irate ones back down. I can type approximately 40 words per minute. I always want to satisfy my customers so I always make sure to provide them world class service they need. I have strong technical and communication skills and the...

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Skills (10)

Tested
Call Center Skills
Content Writing
Creative Writing
English Grammar
English
Translation English Tagalog
Microsoft Word
Online Writing
Report Writing
Resume Writing

Service Description

Assist the customers with their queries and problems through phone and chat.
Establish contacts with new and existing customers as per the direction of the client.
Help the customers to place new orders easily.
Escalate important and serious matters to the seniors.
Transfer urgent calls to the required departments correctly.
Adheres to standing procedures in dealing with customers .
Work as independent or as a team member to maximize production and capability.


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Employment

Qualfon Philippines Incorporated
Customer Service Representative
2010 - 2011
Assisted the customers with their queries and problems through phone and chat Established contacts with new and existing customers as per the direction of the supervisor Helped the customers to...
Kudo Support
Technical Support Representative
2009 - 2009
Assisted the customers with their queries and problems through phone and chat Established contacts with new and existing customers as per the direction of the supervisor Helped the customers...

Education

Isabela State University
Bachelor of Science in Information Technology
-

Keywords

Call Center Skills Expert. Technical Support Customer Service Data Entry Encoding
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  • 12 months
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Identity
Username
venus_agsunod
Type
Individual
Member Since
October 2012
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Venus Agsunod | Elance

Venus Agsunod