* Focuses IT departments on the customer instead of on the technology
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* Integrates IT capabilities with business plans to develop profitable new products
* Combines best of new and existing technology to obtain quick, cost-effective results
* Re-engineers IT functions to provide better service at lower cost
* Manages project portfolio to reduce costs and improve IT effectiveness
* Improves sales effectiveness and customer service while lowering costs by melding traditional delivery channels with electronic channels (internet, call...
Deliverables include (1) effectively operating technology within service levels (2) the technology strategy and the associated organizational strategies (3) technology projects and major technology programs (4) major business wide change initiatives (5) acquisition and divestiture integration/transition related activities (6) secure and sustainable technology operations and (7) shaping the broader business strategy. Most importantly, deliver a capable, motivated, and professional technology team with leaders who are trusted business partners.
GOALS/MEASURES OF SUCCESS:
• Viewed as a business leader with a strong “voice at the table”
• Delivering technology Standard Offerings within defined service levels ranges
• Achieving customer satisfaction goals as measured by net promoter score or similar measure
• Achieving technology unit costs
• Achieving technology productivity improvement goals as defined for activity
• Achieving technology revenue contribution goals
• Achieving employee engagement goals
• Achieving technology program investment goals
• Achieving technology security and sustainability goals
• Effectively manage through all “crisis events”
• Engage with xecutive Leaders, advisors (customers), vendors, technology partners, suppliers, and other market participants to develop market based insights and identify strategic opportunities
• Analyze competitor business strategies and industry trends
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Senior Lifestyle Corporation
CIO/CTO - Director of Information Technology
2005 - 2012
A senior management position in a complex, enterprise environment. I have demonstrated experience in: strategic planning and all aspects of tactical implementation; strong general business...
Brookdale Senior Living
Director of Infrastructure and Technology
1999 - 2005
Provide leadership for enterprise-wide information technology including infrastructure and architecture, applications development and execution and the development of technology strategies that...