Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Vicki Grimbley | Elance
 
176985602337900
Last Sign-in: Sep 12, 2012

Vicki Grimbley

Customer Service / Customer Care professional
   United States
  |   Langhorne, PA

Overview

Minimum Hourly Rate $15

Customer Service / Customer Care professional, Inbound / Outbound experience with both small and large companies in both the United Kingdom and United States, Quality Assurance and Training experience.

Read More »

Skills (10)

Tested
UK English Basic Skills Test
My Score
avg
Passed
Understanding differences in British and American English Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg

Employment

Sykes Enterprises Inc. Langhorne, PA
Trainer / Supervisor
2012 - Present
•Responsible for identifying new learning materials to assist team members in delivering excellent customer service. •Responsible for daily check points ensuring team members are up to date on...
Sykes Enterprises Inc. Newtown, PA
Trainer – Culligan & Zag program
2011 - 2012
•Responsible for training all team members to be in position to deliver excellent customer service. •Responsible for delivery of program specific training as well as systems training....
Sykes Enterprises Inc. Newtown, PA
Customer Service Agent - Culligan program
2009 - 2011
•Provided a level of customer service that exceeded the expectations of the customer. •Handled inbound consumer calls for appointment setting and other customer service requests. •Handled...
Aviva York, United Kingdom
Customer Services Representative
1997 - 2009
•Processed insurance applications and investment products. •Oversaw several different regions of sales representatives ensuring they were updated on the processing of the insurance and...
Imphal Barracks Fulford, York, United Kingdom
Administration Assistant
1996 - 1997
•Provided support to Office Administrator in the way of processing soldier discharge and medical examination records. •Responsible for filing, word processing and mailing of documents.

Education

Selby College
RSA & NVQ qualifications
1994 - 1996
Selby High School
GCSEs achieved
1989 - 1994
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
VGrimbley
Type
Individual
Member Since
September 2012
Elance URL
Verifications
0
Vicki Grimbley | Elance

Vicki Grimbley