Everyone calls me Victoria, 46 years old, an extrovert type of person and loves to communicate and meet new friends personally, or even in the social media.
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With my multifaceted BPO industry experience, I believe that I am qualified
to take on the job. My exposure in customer handling, appropriate and timely resolution in every call, having the sense of ownership in every issue from the customer, are some of the acquired traits from working in the BPO industry for the last 10 years. And I am certain that I will be able to utilize these...
I am an expert in Customer Service - handling customer's complaints/concerns, having the sense of ownership, patience and understanding; providing resolution in a timely manner. Making sure that, before the customer hangs up the phone, his/her issue is well taken care of, and he/she is a very satisfied customer.
As a Technical Support specialist, I make sure that I am able to assist customer's technical issues, providing proper trouble shooting steps that the customer should be able to follow. I have a mind set for first contact resolution.
Working on Appointment Setting/Pre qualifying Clients - being able to work on leads, qualify and make the prospective clients to commit a certain schedule that requires his/her time and interest.
Sales & Marketing - In this field, I focus on product knowledge for me to be able to market the product/s. Know and qualify potential customers who will need the products I am marketing. Making sure as well that I am able to provide after sales assistance, for future business and new client references.
Lead Generation /Data Entry - research on qualified and potential customers for a particular project/s. Make sure that the list are of quality status, meaning that the names/businesses are all active and can be easily contacted (VIA phone, Skype, social media, e-mail), and additional info/data available about the potential client.
Having been exposed to such projects, I can claim that I am more than qualified to be hired in these fields of...
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