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Vijeta Mehndiratta | Elance
 
176985602337900
Last Sign-in: Feb 26, 2015

Vijeta Mehndiratta

Expert in Email handling,Data Entry,Administrative
   India
  |   Haryana, Haryana

Overview

Minimum Hourly Rate $4

Excellence in my work is my strength. Meeting the deadlines on time with 100% accuracy is something what you can expect from me. Client Satisfaction is my first priority. I have got the best professional experience and knowledge:

-Excellent Communication Skills
-Overall 5 years of experience in Office administration and Customer Support
-Email Support, Email Handling
-Virtual Assistant, Virtual Office Assistant
-Experience in Data Handling
-Capable of handling various administrative and operational aspects of an organization

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Portfolio

Worked for a UK project for clearing maximum scanned letters and emails with 100%...

Skills (10)

Tested
Customer Service
My Score
avg
Passed
Email Handling
My Score
avg
Passed
Helpdesk
General Office Skills
english

Service Description

Company- EXL Services
Position: Temp Trainer for Customer Service batches
Duration: 2008-2011
Roles & Responsibilities: Join as Senior Customer Support Representative.
Provided Customer Support for Scottish Power UK customers regarding their Utility bills.
Receive scanned letters and emails regarding their accounts. Reply back by drafting letters, emails.
Part of the pilot batch, lot of client interaction over the phone and by emails.
Also worked for Change of Tenancy department (COT). Used to call the customer, property agents for change of tenancy details and perform COT action.
(move in, move out and vacant property details)
Worked as temp trainer to train new hired batches. Provided them knowledge about Communication Skills, product, handling customers' contacts.

Company: IBM global Pvt Ltd. India
Position: Sr. Customer Support Specialist
Duration: 2006 - 2008
Roles & Responsibilities: Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints
Direct incoming calls; initiate new services to the customers; maintain record database
Provide technical and customer support for Intuit Quicken (US/UK)customers regarding installation, online backup, internet connection, all queries related to order processing and several other issues
Provide support over phone, chat and email and document each and every call as per client requirement
Ensure positive and long lasting relationships with...

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Employment

EXL Services
Trainer for Customer Service
2008 - 2011
IBM global Pvt Ltd. India
Sr. Customer Support Specialist
2006 - 2008

Education

Annamalai University
Master in English
2006 - 2008
F-Tec
One year Diploma Course in Computer Applications
2004 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Expert in Email Handling
Customer Service and Administrative Support
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Identity
Username
vijeta_mehndiratta
Type
Individual
Member Since
December 2014
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Vijeta Mehndiratta | Elance

Vijeta Mehndiratta