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Lena V. | Elance
 
176985602337900
Last Sign-in: Apr 16, 2014

Lena V.

Customer Service/Data Entry/Healthcare
   United States
  |   North Las Vegas, NV
  |  7:42 am Local Time

Verified Freelancer

Lena V.'s identity has been verified.  Learn More

Overview

I believe in a strong work ethic. I give 100% of myself in what ever project that I take on. I am a self-starter and a self-motivated individual. I am a career oriented individual who takes pride in producing quality products and/or customer service to customers. I have several years in Customer Service and Data Entry work. I have six years experience in a call center environment and have taken inbound calls as well as made outbound calls to prospective clients and/or customers. I have worked in fast paced environments and enjoy working with...

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Apr 8, 2013|Virtual Assistant|Private|Completed
Mar 24, 2013|Transcription|Private|Completed
|
5.0
Mar 18, 2013|Customer Service|Private|Completed
|
5.0
Jan 28, 2013|Research|Private|Completed
|
5.0

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Skills (4)

Tested
Customer Service
Customer Service Test
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
transcription
Email
Email Etiquette Certification
My Score
avg

Service Description

Call center experience, Customer service skills, Data Entry (alpha and numeric), Typing 65 wpm, Healthcare Insurance/Dental Insurance and Medical Office background, medical terminology, some accounts payable experience. Medical Claims research. Third Party coordination of benefits.Calculated daily financial reports while meeting scheduled deadlines. Verified Health benefits and eligibility to physicians offices for members. Scheduled diagnostic testing for patients as well as obtained authorizations for medical procedures. Medical records copying.transcription.

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Employment

United Health Group
Member Services Representative-Temporary Position
2011 - 2011
call center environment receiving inbound and making outbound calls to members regarding medical screenings. Appointment setting with an emphasis on customer service and heavy follow-up
Windstream Communications
Work at home Internet Support Agent
2006 - 2011
virtual call center environment receiving inbound calls and troubleshooting internet connection problems for customers.
Sierra Healthcare
Administrative Assistant-Coordination of Benefits
2004 - 2005
responsible for researching claims to determine Third Party Liability, running and calculating daily financial reports while meeting scheduled deadlines. Prepared medical documentation for the...
NevadaCare
Claims Customer Service Specialist
2002 - 2003
responsible for verifying Medical/Dental benefits and member eligibility with a heavy incoming call volume from members and providers. Responsible for researching medical claims that paid out...
Advanced Orthopedic Care
Diagnostic Scheduler/Medical Records Custodian
1999 - 2001
responsible for verifying patient benefits and preparing all patient charts for the Orthopedic Physician on site. Responsible for record copying for members, physicians, insurance companies and...

Education

California State Polytechnic University
2 years of college
1995 - 1997
Pomona High School
Diploma
1991 - 1995

Keywords

Virtual Assistant
Customer Service
Data Entry
transcription
Healthcare
Administrative Assistant
Medical record copying
Medical Authorizations
Call center
Zendesk.
My Snapshot
3
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
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Private
Private
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Identity
Username
villarreal8
Type
Individual
Member Since
November 2011
Elance URL
Verifications
0
Lena V. | Elance

Lena V.