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Virginia Ippolito | Elance
 
176985602337900
Last Sign-in: Jul 21, 2015

Virginia Ippolito

Customer Service Specialist / Technical Support Re
   Italy
  |   Pomigliano D'Arco, Campania

Overview

Minimum Hourly Rate $10

I have several years of diversified customer service experience, and have constantly achieved customer satisfaction as well as met or surpassed company expectations. I am able to provide information in response to inquiries about products and services and to handle and resolve complaints. I can also assist in sales, perform clerical tasks and provide technical support.

I am proficient with Microsoft Word, Excel, and Power Point. I have used many other types of software, both computer and web-based. I am comfortable both with the technology...

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Skills (8)

Tested
Customer Service
My Score
avg
Google Search
My Score
avg

Employment

Klaus Leismuller - TastingOnMyWay
Web Research and Data-Entry Professional
2014 - 2015
Searched and visited websites according to a list of breweries and wineries; filled an Excel file with their contact details and other pieces of information (such as GPS coordinates and opening...
Teleperformance Italia
Apple iOS Tier 1 Advisor
2011 - 2012
Provided over the phone technical support for all iOS devices (iPhone, iPod, iPad) and iTunes; handled account security calls (forgotten Apple ID passwords, unauthorized purchases, etc.).
Gruppo Carillo S.p.A.
International Sales Assistant
2010 - 2011
Responded to all customer issues, complaints and questions (over the phone, via email and in person) while processing orders from placement to delivery. Responsibilities also included highly...
RCI - Wyndham Worldwide
Customer Service Representative
2008 - 2009
Interacted with RCI members over the phone and helped them book their vacation as well as offered them additional services and membership options.
Dunnes Stores
Shop Assistant
2007 - 2008
Assisted shoppers; ensured goods were well displayed; kept the shop clean and tidy.

Education

Zahir srl
ERP Systems Expert through SAP Solutions
2013 - 2013
University of Naples "L'Orientale"
Bachelor's degree, Development and International C
2003 - 2007
"Matilde Serao" High School
High school degree, Italian, English, Spanish and
1998 - 2003
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer service
customer care
data entry
phone support
web research
sales
personal assistant.
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Identity
Username
virginia_i
Type
Individual
Member Since
May 2015
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Virginia Ippolito | Elance

Virginia Ippolito