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Van Gabriel La Vina | Elance
 
176985602337900
Last Sign-in: Jan 25, 2014

Van Gabriel La Vina

Technical Support / Help Desk / Customer Service
   Philippines
  |   Makati, NCR
  |  5:29 pm Local Time

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Overview

Minimum Hourly Rate $5

Over 8 years of solutions-focused technical support / customer service work experience supporting both consumer and enterprise level clients. A Microsoft Certified Professional with the following certifications: MCDST, MCITP, MCTS.

Handled remote work projects:
- 3dcart data entry / Ebay listings / wordpress
- chat/ voice / email support
- Remote Desktop Support

https://www.odesk.com/users/~~9175084a182270c9

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Portfolio

Skills (7)

Tested
Computer Skills
Computer Skills Test
My Score
avg
Helpdesk
Help Desk Certification
My Score
avg
Customer Service
Customer Service Test
My Score
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Passed
Microsoft Office - Word; Excel; PowerPoint
Operating System Windows
CRM
Lotus notes

Service Description

To provide quality work at a quick turnaround time.

https://www.odesk.com/companies/Outsourced-Philippines_~~dc46c42e4260eaba

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Employment

Hewlett-Packard Asia Pacific Limited
Global Service Desk
2008 - 2009
I.T. HelpDesk support services to global employees of Procter & Gamble Co. through Voice, Email, Chat, Remote Desktop, Accounts Services, Security Administration, Web Services, Research, Data Entry...
Advanced Contact Solutions Incorporated
Level 2 Technical Support Representative
2006 - 2007
Asymmetric Digital Subscriber Line (ADSL) technical support for Verizon Communications. -Served as Officer-In-Charge on assigned team supervising 10-15 agents. -Designated Mentor to new batch of...
Dell Computers
Level 1 Dell Technician
2003 - 2004
Level 1 Dell Technician for Dell Computers Consumer Account North American region.

Education

Meralco Foundation Incorporated
Information Technology
2000 - 2003
University of Santo Tomas
Bachelor of Arts Major in Economics
1992 - 1999

Keywords

Helpdesk
technical support
data entry
chat
remote desktop
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Milestones
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Identity
Username
vlavina
Type
Individual
Member Since
June 2010
Elance URL
Verifications
0
Van Gabriel La Vina | Elance

Van Gabriel La Vina