Vadim L. | Elance
 
176985602337900
Last Sign-in: Jul 20, 2012

Vadim L.

Salesforce.com Consultant 10+ years experience
   United States
  |   Mahtomedi, MN

Resume/C.V.

Salesforce.com professional with 16+ years experience specializing in project management, deployment, customization, and administration. Experience includes technical sales, system architecture, enterprise technology deployment, lead project management, and technical consulting. Project platforms include Salesforce.com (SFDC), Cloud Computing/Software as a Service (SaaS), and Client-Server applications for Fortune 1000 companies in the healthcare, financial, insurance, and information technology sectors. Client focused to maximize the customer’s ROI throughout the implementation and life-cycle.

My Services:
• System Architecture & Integration
• Functional & Technical Design
• Project Management & Deployment
• Technology Roadmap Implementation
• Analytics, Report & Dashboard Creation
• Data Architecture & Migration
• System Administration & Customization
• User Training & Curriculum Development
Service Description
My Services:

• System Architecture & Integration
• Functional & Technical Design
• Project Management & Deployment
• Technology Roadmap Implementation
• Analytics, Report & Dashboard Creation
• Data Architecture & Migration
• System Administration & Customization
• User Training & Curriculum Development


Salesforce.com (SFDC) Skills

Custom Applications Development:
Build custom applications on the Force.com platform. Create custom Visualforce pages. Build advanced Workflow and Approval processes

Sales Cloud and Service Cloud Implementation/Customization:
Workflow Rules & Approval Processes, Validation Rules, Custom Objects, Security Controls, Analytics, Reports and Dashboards, Sales & Support Processes

External User Integration:
Customer, Partner, and Self-Service Portals, Web-to-Lead, Web-to-Case, Campaigns, Salesforce-to-Salesforce

Tools:
Eclipse, Demand Tools, Dupe Blocker, Data Loader, Excel Connector

Other Skills:
Data Migration, Data Cleansing, System Security, User Administration, Analytics, and Release Management
Education
Salesforce.com
Salesforce.com Building Applications with Force.
2011 - 2011
Salesforce.com
Salesforce.com System Administration for Enterpr
2010 - 2010
University of St. Thomas, MN
Business Administration
1987 - 1993
Employment
Surescripts, LLC
Salesforce Architect
2010 - Present
• Leading a redesign and redeployment project of a 5-year old Salesforce.com implementation for 200 users. Project includes system architecture, security, workflow, integration, user interface design, analytics, data integrity and customer & partner portals on the SFDC Unlimited edition. • Developing custom applications and objects on the Force.com platform for project management, professional services client billing, and internal time tracking. • Overseeing a merger of a strategic partner company into the existing Surescripts Salesforce instance, including data, system access, process workflows, and user interface design. • Leading a data cleanup effort which includes data de-duplication, archiving, and introduction of data validation rules and page layout attribute modifications to protect data quality. • Developing industry best practices governance procedures for security, sandbox management, system development, QA & testing, data integrity, and external partner integration. • Creating a change management and release process for enhancements, UI modifications, and administration.
Arthur J. Gallagher & Co. - Insurance Division
Salesforce Consultant
2010 - 2010
• Oversaw corporate governance as the Corporate System Administration for two business units within a single Salesforce.com instance with 1450 users on the SFDC Unlimited edition. • Customized application for page layouts, workflow & approval processes, validation rules, and reports to meet the business needs of each division. • Managed custom development, integration, and deployment projects. Worked with 3rd party developers to meet the business requirements. • Implemented data migration & maintenance procedures including de-duplication and analytics. Worked with Demand Tools and Dupe Blocker to maintain data integrity. • Managed software development using Microsoft Team Foundation Server (TFS) to track enhancements, bugs, new functionality, and integration. • Oversaw data synchronization and orchestration with a 3rd party agency system via Cast Iron integration.
Arthur J. Gallagher & Co. - Bassett Services
Salesforce Consultant
2010 - 2010
• Migrated from a legacy Lotus Notes lead tracking system to Salesforce.com, including a 60-day pilot phase and a 30-day deployment project. • Customized application for page layouts, stage based record types, workflow rules, approval processes, and data validation rules to meet the business needs. • Created custom reports and management dashboards to display pipeline and sales milestone data. • Integrated Salesforce with Lotus Notes calendar, tasks, and address book applications. • Cleansed and migrated data from the legacy lead tracking application. • Participated in the Salesforce.com Single Sign On configuration project.
Rudder Digital Corp
Salesforce Consultant/Administrator
2009 - 2010
• Administered Salesforce.com. Created page layouts, work flow rules, system alerts, custom reports, key-indicator dashboards, and price books. • Integrated Salesforce.com with Microsoft Word, Excel, and Outlook applications. • Setup customer portals to allow external clients to log cases and monitor project status
Rudder for Business
Operations Manager
2007 - 2009
Responsible for day-to-day service delivery quality including project management, procurement, and client support for national digital signage and technology deployment projects. • Developed system deployment standards for national implementations of custom audio/video and digital signage solutions for the hospitality, restaurant, and retail business sectors. • Supervised the project management and procurement teams to maximize the customer’s ROI and enhance the company’s revenue and protect the bottom line. • Maintained strategic account partner relationships with Fortune 1000 companies to expand service delivery standards, process flow, and escalation management. Accounts included Best Buy for Business, CBS Outernet, and Zoom Media. • Responsible for service delivery standards, technical design, and implementation quality of national technology deployment projects for digital signage and entertainment content providers. • Managed technology deployment and installation projects to ensure customer satisfaction and maintain company labor and product margin standards.
Indepdendent Consultant
System Design & Project Management Consultant
2003 - 2007
Provided technical integration, product and service offerings for the commercial and residential construction industry including installation standards, technical design, and project management. • Designed custom technology solutions to meet client needs in the security, lighting & environmental control, and entertainment systems (AMX, Creston, RTI). • Developed system integration offerings for commercial and residential real-estate developers, architects, and designers. • Worked in tandem with custom builders to integrate audio/video and home automation technology into high-end new construction and remodeling projects.
Larson Allen Weishair and Co., LLP
IT Operations Manager
1999 - 2002
Responsible for day-to-day tech support services including end-user technical support, software deployment, license compliance, desktop image builds, and software/hardware procurement. • Oversaw enterprise software and hardware deployments for accounting, tax, and other business applications for 700 corporate employees across 8 national offices. • Supervised a technology support team consisting of desktop engineers, network analysts, and procurement staff. • Responsible for daily sales support operations, including technical support, desktop license compliance, and procurement. • Operated a $1.1 million dollar budget, including hardware and software acquisition, infrastructure development, systems implementation, and staff training and development.
Achieve Healthcare Information Systems
Technical Services Manager
1996 - 1999
Responsible for delivering technical support services to strategic customers including release management, system implementation, quality testing, hardware recommendations and state regulation compliance. • Supervised a 15-member technical support group consisting of database administrators, network system analysts, and maintenance programmers. • Served as liaison between strategic customers, technical support team, software development group, and quality assurance testing team.
Payment Terms
None specified
Vadim L. | Elance

Vadim L.