Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
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Ten years of commended performance in key customer service and sales roles. Expert in customer care/communications, problem solving, relationship building and user training and support. MS Office expert with additional aptitude in assorted databases. I know only how to deliver second-to-none service and strive to exceed customer/ employer expectations.
As an Office Manager for a high-volume, fast-paced appraisal company for a year and as a Front Desk Receptionist for a plastics manufacturing company for a year, I am an excellent choice for a Virtual Assistant. I am positioned now to offer up my time as needed to those who are looking for a smart, no-nonsense, get the job done assistant.
My duties as an Office Manager have included compiling, printing and typing five to seven 30-page appraisal reports for completion daily, recording and filing all completed appraisal reports, invoice management, answering phone calls, emailing contacts, managing all field work and agents, contacting and researching information from title companies, property management companies, etc., maintaining appointments and efficiently problem solving all day while maintaining multiple deadlines and schedules.
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2008 - 2009
Compiled, printed and typed five to seven 30-page appraisal reports for completion daily, recorded and filed all completed appraisal reports, invoice management, answered phone calls, emailed...
Wells Fargo Bank
Learning and Development Consultant
1997 - 2007
Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling over 100+ calls/internet inquiries daily). Operation Management, managed escalated...
Front Desk Receptionist
2005 - 2006
Duties included answering visitors' inquiries about company and its products and services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on...